Field Service Engineer II- San Diego, CA

Abbott; San Francisco (CA); Remoto; USD 40.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free medical coverage in HIP PPO plan

Excellent retirement plan contribution

Tuition reimbursement

Descrizione del lavoro

Abbott is seeking a Field Service Engineer II to perform installations, maintenance, and repairs on diagnostic instruments across the California remote territory. You will diagnose complex issues, document resolutions, and ensure high customer satisfaction. Travel up to 40% with a valid driver’s license is required.

The role emphasizes teamwork, proactive communication, and adherence to regulatory and quality guidelines. Excellent problem-solving and computer skills are essential.

Competenze

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Mansioni

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments.
• Diagnose technical problems across multiple complex instruments and document resolutions.
• Manage customer issues from start to resolution or escalation and build relationships.
• Plan and prioritize service visits; maintain inventory and support on-call rotation and travel for training.

Conoscenze

Troubleshooting

Independency

Communication

Formazione

Bachelor’s degree or equivalent

Strumenti

VPN

Remote troubleshooting

Microsoft Office

Descrizione del lavoro

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

Career Development & Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity

This position is remote. Territory: San Diego, CA. Travel up to 40%. Must have a Valid Driver’s License. We’re hiring a Field Service Engineer II within our Diagnostics Division. This is a field-based, remote role that covers San Diego, CA.

What You’ll Work On

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Preferred Experience & Skills

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Job Details

• Base pay: $29.15 – $58.35/hour. In specific locations, the pay range may vary from the range posted.
• Job family: Support Services.
• Division: CRLB Core Lab.
• Location: United States > California : Remote.
• Additional locations: (none listed).
• Work shift: Standard.
• Travel: Yes, 50 % of the Time.
• Medical surveillance: No.Significant work activities: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis.

Equal Opportunity Employer Statement

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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