Field Service Engineer II- San Diego, CA

Abbott; Pleasanton (CA); Remote; USD 40.000 - 80.000; Vollzeit

Zusammenfassung

Abbott is seeking a Field Service Engineer II for a remote role servicing diagnostics instruments across the United States. You will install, maintain, and troubleshoot systems, traveling up to 40% and covering the San Diego, CA region.

You will work independently with strong problem‑solving skills, document service actions, and collaborate with cross‑functional teams to ensure quality and patient care. Abbott provides competitive benefits, career growth opportunities, and a supportive work

Qualifikationen

• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40 % within the assigned territory.

Aufgaben

• Install and maintain diagnostic systems, complete installations, preventive maintenance and repairs.
• Troubleshoot technical problems across multiple instruments and document resolutions.
• Own customer satisfaction by managing issues from start to resolution or escalation.
• Plan and prioritize service visits, maintain inventory, support on-call rotation and travel for training.
• Ensure compliance with regulatory, quality and safety guidelines during service activities.
• Collaborate with cross-functional teams and mentor fellow Field Service Representatives.
• Meet service sales, cost of service, and KPI targets for accounts.
• Utilize remote support tools to maximize instrument uptime and keep certifications current.

Kenntnisse

Troubleshooting

Problem solving

Independent work

Communication

MS Word

MS Excel

PowerPoint

VPN

Tools

Diagnostic instruments

Remote troubleshooting tools

Jobbeschreibung

This job is available in 2 locations Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is remote.
• Travel up to 40%.
• Must have a Valid Driver’s License.

We’re hiring a Field Service Engineer II within our Diagnostics Division. This is a field-based, remote role that covers San Diego, CA

As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.

What You’ll Work On

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications:

• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40 % within the assigned territory.

Experience Preferred:

• Strong troubleshooting and problem-solving skills with laboratory instrumentation
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $29.15 – $58.35 per hour. In specific locations, the pay range may vary from the range posted.

MEET JAZZMIN, A FIELD SERVICE ENGINEER WHO HELPS OUR CUSTOMERS EXPAND THEIR DIAGNOSTICS LABS.

Location United States - California - San Francisco Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States - California - San Francisco Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Job Id 31165656 Medical surveillance No Division CRLB Core Lab Travel Yes, 50 % of the Time Additional Location United States - California - San Diego Significant work activities Awkward/forceful/repetitive (arms above shoulder, bent wrists); Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day); Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day); Driving a personal auto or company car or truck, or a powered piece of material handling equipment; Keyboard use (greater or equal to 50% of the workday); Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Job available in 2 locations

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An Equal Opportunity Employer Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs. > EEO (ENGLISH) > EEO (SPANISH) > PAY TRANSPARENCY NONDISCRIMINATION PROVISION We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail] . Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.