Field Service Engineer II, Remote New York (JFK)

MedStar Health; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in scientific instrumentation is seeking a Field Service Engineer II to deliver exceptional technical support and ensure optimal performance of advanced flow cytometry systems. This role involves installation, maintenance, and training, with opportunities for career growth and professional development in a collaborative environment.

Benefits

Career Growth

Dynamic Environment

Professional Development

Competitive Compensation

Qualifications

• Prior experience in flow cytometry is a plus.
• Ability to troubleshoot and repair complex systems.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Lead the installation and configuration of flow cytometers at customer sites.
• Perform routine maintenance and emergency repairs on equipment.
• Provide on-site technical assistance and customer training.

Skills

Technical Proficiency

Communication Skills

Organizational Skills

Adaptability

Travel Flexibility

Education

Bachelor's degree in Life Sciences, Engineering, or related field

Job description

As a Field Service Engineer II at Cytek Biosciences, you will be the cornerstone of our customer satisfaction, delivering top-tier technical support and ensuring the optimal performance of our advanced flow cytometry systems directly at client locations. Your expertise will bridge the gap between complex engineering solutions and real-world applications, making a tangible impact on our clients' operations.

The ideal candidate will be based within a commutable distance to New York City and a nearby airport.

Core Responsibilities

• Installation & Configuration: Lead the installation, setup, and commissioning of flow cytometers and Cytek upgrade products at customer sites, ensuring seamless integration and functionality.

• Maintenance & Repairs: Perform routine maintenance and emergency repairs on equipment, diagnosing and resolving issues promptly to minimize downtime.

• Technical Support: Provide on-site technical assistance, troubleshooting complex problems, and offering solutions that enhance system performance.

• Customer Training: Educate clients on the proper use and maintenance of equipment, empowering them to operate systems efficiently and safely.

• Documentation & Reporting: Maintain accurate records of service activities, including installations, maintenance, and repairs, to ensure compliance and facilitate future support.

• Collaboration: Work closely with internal teams, including engineering and sales, to address customer needs and contribute to product improvements.

• Inventory Management: Manage and track inventory of parts and tools, ensuring availability for timely service delivery.

• Safety & Compliance: Adhere to all safety protocols and industry regulations, maintaining a safe working environment at all times.

Qualifications & Skills

• Educational Background: Bachelor's degree in Life Sciences, Engineering, or a related technical field.

• Experience: Prior experience in flow cytometry (lab setting or repair) is a plus but not required.Diversity Jobs

• Technical Proficiency: Ability to troubleshoot and repair complex mechanical, electrical, and electronic systems.

• Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.

• Organizational Skills: Ability to manage multiple tasks efficiently and meet deadlines.

• Adaptability: Willingness to learn and adapt to new technologies and systems.

• Travel Flexibility: Willingness to travel to customer sites as required, including potential overnight stays.

• Physical Requirements: Ability to lift up to 25lbs and stand for extended periods.

Why Join Cytek?

• Career Growth: Gain valuable experience and mentorship to advance your career in the field of scientific instrumentation.

• Dynamic Environment: Work in a collaborative and supportive team that values innovation and continuous improvement.

• Professional Development: Access to training and development opportunities to enhance your skills and knowledge.

• Competitive Compensation: Receive a comprehensive benefits package, including health insurance, retirement plans, and performance-based incentives.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.