Field Service Engineer II (Burlington/Central NC)

Outset Medical, Inc.; Burlington, Central (NC, NC); On-site; USD 75,000 - 98,000; Full time

Job summary

Outset Medical, Inc. is seeking a Field Service Engineer II to install, maintain and repair the Tablo Dialysis System at customer facilities and patients’ homes.

You will diagnose issues, perform preventive maintenance, and work with cross-functional teams to ensure optimal system performance. The role requires extensive travel across the United States, strong technical knowledge, and excellent communication with clinical staff and patients.

Qualifications

• Experience reading electronic and fluidics schematics/diagrams.
• Excellent communication with customers and patients.
• Ability to travel extensively in the United States, including overnight stays.

Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patients' homes.
• Perform scheduled preventative maintenance including calibrations and hardware/software upgrades.
• Serve as a technical SME on the Tablo product for internal and external stakeholders.
• Deliver first and second level technical support, including after-hours coverage.
• Document all service activities and maintain parts inventory in ERP systems.
• Prepare field service and expense reports per standards; support marketing and sales events.
• Provide feedback to R&D on performance and customer input.
• Travel as required to service sites across the United States.

Skills

Customer Focus

Intellectual horsepower

Composure

Self-management

Communication skills

Problem solving

Job description

Burlington/Central NC

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.
• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Self-Knowledge - Knows personal strengths