Field Service Engineer II, Arizona

Ultima Genomics; Phoenix (AZ); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DIS

401(k) retirement plan

Flexible spending & health savings

Paid holidays

Paid time off

Employee assistance program

Other company benefits

Job summary

Ultima Genomics is seeking a Field Service Engineer II based in Phoenix, AZ, to provide on-site service for company instrumentation and support customers in the region. The role includes installation, operation of instruments, and managing lab inventories, with travel up to 20%.

Ideal candidates will have a BS in a scientific or engineering field and 2–5 years in biotech or capital equipment field service, plus strong problem-solving, documentation, and communication skills.

Qualifications

• BS in scientific or engineering field required.
• 2–5 years of relevant engineering or field service experience in biotech or capital equipment.
• Experience in electro-mechanical assembly and instrumentation troubleshooting.
• Ability to read electrical, wiring, fluidic, and mechanical schematics.
• Willingness to travel up to 20% and hold a US driver''s license.

Responsibilities

• Provide on-site service to customers in the Phoenix area, including repair and installation of company instrumentation.
• Operate instruments when needed and manage lab inventories.
• Review technical reports and communicate root cause and timelines to customers.
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases.
• Manage customer interface with R&D groups and maintain credibility in our product.
• Exceed customer expectations of service and support during development.
• Summarize issues to development engineers for root-cause analysis.
• Other duties as assigned.

Skills

Field service

Electro-mechanical

Instrumentation

Schematics literacy

Teamwork

Prototype building

Communication

Travel readiness

Driver's license

Education

BS in scientific or engineering field

Job description

Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are looking for a highly motivated Field Service Engineer II, currently located in Phoenix, Arizona, to join our team!

How You’ll Contribute

• Provide on-site service to customers primarily in the Phoenix, Arizona area ; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other duties as assigned

Qualifications, Skills, Knowledge & Abilities

• BS in scientific or engineeringfield
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented. Excellent organizational and verbal and written communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Ability to travel domestically and internationally, up to 20% of the time. Holding a valid US driver’s license is required

At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $37 and $42 per hour, if performed in Arizona, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity or benefits. This role is also eligible for a competitive benefits package that includes:

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• paid holidays
• paid time off
• employee assistance program
• and other company benefits

#LI-Onsite

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics’ EEO Policy and Know Your Rights . If you have a disability or special need that requires accommodation, please let us know by contacting [e-mail] .

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As set forth in Ultima Genomics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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