Field Service Engineer II

Waters; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Waters Corporation’s Field Service Organization in the San Francisco Bay Area seeks a Field Service Specialist to deliver expert service for TA Instruments systems. You will train customers, diagnose issues, and perform repairs across laboratories in pharma, life sciences, and related industries.

Join a global team dedicated to legendary service, with a focus on instrument calibration, preventive maintenance and timely service reporting.

Qualifications

• Associates degree in science; Bachelors preferred.
• Experience with installation, maintenance and troubleshooting of scientific instrumentation.
• Ability to perform effective system level troubleshooting and customer-focused service.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all TA Instruments models and accessories; calibrates instruments for efficient performance.
• Prepares service reports and maintains documentation of service activities.
• Maintains up-to-date manuals, service notes, drawings and training materials.
• Establishes professional communications with customers and internal resources.
• Effectively sells service products and contracts to customers.

Skills

Customer focus

Interpersonal skills

Problem solving

Time management

Communication skills

Education

Associates Degree in Chemistry or related field

Bachelors Degree preferred

Tools

DSC instruments

TGA instruments

System calibration tools

Service reporting software

Job description

Overview

Waters Materials Sciences Division's Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.
As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who use our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Materials Sciences Division is seeking a highly skilled, motivated and customer-focused professional to join our world-renowned Field Service Organization in the San Francisco Bay Area Service Territory.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

Qualifications

Education:
Associates Degree in Chemistry, Engineering, Biology, or other science related field
Bachelors Degree preferred

Experience:
0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA)
Ability to perform effective system level troubleshooting

Competencies:
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
Personal sense of integrity and trust; ethical practice
Must be independent and able to make decisions
Effective time management skills
System level approach to problem solving
Analytical attitude with a strong drive to resolve open issues
Excellent verbal and written communication skills

Travel:
A clean driving license and a valid passport will be required
This is a territory-based position with travelling within your designated territory, and occasional overnight travel will be required

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Field Service, Service, Differential Scanning Calorimetry, Thermogravimetric Analysis, Rheology #TAI