Field Service Engineer II

EMSAR; Midlothian (VA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Paid time off

Referral program

Tools provided

Vision insurance

Job summary

EMSAR is seeking a Field Service Engineer to perform on-site preventive maintenance and repairs on a variety of medical equipment, including hospital beds and self-service kiosks. The role involves troubleshooting, documentation, and customer interaction during standard business hours in a field setting.

The position requires 2–4 years of technical experience, an associate degree or trade certification, and a valid driver's license.

Qualifications

• 2–4 years of technical or field service experience.
• Associate degree or trade/technical school certification; 1+ year of technical experience acceptable.

Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds and related equipment.
• Provide intermediate-level engineering and technical service support to customers.
• Manage and complete assigned work orders using ServiceMax platform.
• Coordinate with dispatchers to schedule and prioritize tasks.
• Maintain professional appearance and organized tools and equipment.

Skills

Technical documentation

Field service engineering

Troubleshooting

Verbal and written communication

Time management

Independent work

Education

High School Diploma or equivalent

Associate degree or trade/technical certification

Tools

ServiceMax

Job description

Field Service Engineer*Company Overview*Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.EMSAR’s service offerings include:* On-site technical field support (maintenance and repair)* Equipment installation* FDA compliance and validation services* Technical training and educationPosition SummaryThis intermediate-level field position is responsible for performing *preventive maintenance, and repair* on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks.EMSAR provides all necessary tools and paid technical training.This position is Monday-Friday, business hours.Key Responsibilities* Perform *on-site preventive maintenance and repairs *on hospital beds.* Provide *intermediate-level engineering and technical service support* to customers.* Manage and complete assigned work orders using EMSAR’s service management platform (*ServiceMax*). Approximately *25% of daily work involves documentation and system updates*.* Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.* Perform additional duties as assigned by supervisors or management.* Maintain a *professional appearance and well-organized tools and equipment* while representing EMSAR.* May be assigned to work regularly at *designated client facilities*.*Qualifications & Skills**Technical and Analytical Skills** Ability to read and interpret *technical documentation*, service manuals, safety procedures, and operational guidelines.* Knowledge of commonly used *field service engineering practices, procedures, and equipment*.* Intermediate-level troubleshooting and technical repair skills.*Communication & Interpersonal Skills** Strong *verbal and written communication skills*.* Ability to maintain *positive working relationships with internal teams and external clients*.*Organization & Time Management** Ability to *prioritize tasks, plan work efficiently, and manage time effectively*.* Capable of working *independently with limited supervision* while following established guidelines.*Minimum Education & Experience**Option 1** High School Diploma or equivalent* 2–4 years of technical or field service experience*OR**Option 2** Associate’s degree or trade/technical school certification* 1+ year of technical experience (internship, apprenticeship, or externship acceptable)Additional Requirements:* Valid driver’s license and proof of liability insurance* Ability to operate personal, fleet, or rental vehiclesWork Environment & Physical Requirements* Frequent *standing, walking, bending, squatting, and stair climbing* while performing service work.* Extended periods of *computer use for service documentation and reporting*.* Ability to *use both hands to handle tools and small components* without restriction.* Ability to *lift up to 50 lbs and move equipment up to 125 lbs*.* *Regional travel*, including day and occasional overnight trips_The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.__EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law._*This Employer participates in E-Verify, a service of DHS and SSA.*Pay: $27.00 - $30.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Health savings account* Life insurance* On-the-job training* Paid time off* Referral program* Tools provided* Vision insuranceWork Location: In person