Warranty Engineer II

Donaldson; BLOOMINGTON (MN); On-site; USD 71,900 - 91,700; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Parental leave

Job summary

Donaldson is seeking a field service professional to support customers with filtration system challenges at our Bloomington, MN site. You will apply mechanical aptitude to diagnose issues, collaborate with engineering and product teams, and ensure customer satisfaction through effective problem solving and clear communication.

Preferred candidates hold a 2-year technical degree or 2+ years of field service experience, with a bachelor’s in engineering a plus.

Qualifications

• Minimum of a 2-year technical degree or 2+ years field service experience in a related field.
• Bachelor’s degree in Engineering preferred.
• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish tasks.
• Strong organizational skills and ability to manage multiple assignments.

Responsibilities

• Solves moderately complex problems; analyzes solutions using standard procedures and ingenuity.
• Liaises between engineering, production facilities, Product Managers, service centers, customers, vendors, and sales channels to coordinate field issues.

Skills

Customer service

Field service

Communication

Problem solving

Team collaboration

Education

2-year technical degree

Bachelor’s degree in Engineering

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Role Responsibilities

• Possesses a mechanical aptitude and applies knowledge of principles, practices, and procedures to solve customer problems.
• Communicates and networks with team to consistently seek feedback and guidance of others to develop a more thorough understanding of Donaldson’s products, vendor products, and customer applications.
• Provides input to and actively participates in process improvements.
• Solves a range of moderately complex problems; analyzes possible solutions using standard procedures, originality, and ingenuity.
• Liaise between engineering, production facilities, Product Managers, service centers, customers, vendors, sales channels, and customer service to coordinate and resolve field issues.
• Utilize and navigate numerous computer systems such as Outlook, Oracle, Webex, MS Office Suite, and customer portals daily to investigate, document, and track claim information (previous knowledge of particular programs not required).
• Ensures customer satisfaction by supporting customers and colleagues by processing customer complaints, new product inquiries and answering technical questions.
• Other duties as assigned

Minimum Qualifications

• 2-year technical degree or 2+ years field service experience in a related field.

Preferred Qualifications

• Bachelor’s degree in Engineering.
• Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the task.
• Strong organizational skills and ability to manage multiple assignments at any given time.
• Demonstrated ability in managing customer conflict and providing resolution that improves the overall customer experience and solution.
• Shows initiative and personal ownership in work, consulting with internal and external teams as needed to complete project objectives.
• Understanding of various manufacturing processes and knowledge of diesel engines and/or hydraulic systems.
• Ability to collaborate and excel in a team environment.
• Proven ability to communicate technical information to both technical and non-technical audiences.
• Effective communication skills in both oral and written formats.

Annual Salary Range: $71,900 - $91,700 annually. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the U.S. will not be considered.

Key Words: Field Service, Customer Service,

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [e-mail] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.