Field Service Engineer - ICS

Kongsberg Gruppen; New Orleans (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Kongsberg Gruppen seeks a Field Service Engineer to provide technical support on Automation Systems. You will work with various control systems, ensuring effective service and maintenance while interfacing with clients. This role involves significant travel and offers competitive compensation alongside excellent benefits, fostering both individual and career development.

Benefits

Fully subsidized health & welfare benefits

Up to 5% employer match program

Flexibility with Paid Time Off

Qualifications

• Degree in relevant engineering field or equivalent training.
• Experience with PLC / SCADA systems is a plus.
• Fluent in English.

Responsibilities

• Provide preventative and corrective maintenance to Kongsberg control systems.
• Execute service assignments and maintain timely communication.
• Travel up to 50-70% for service needs.

Skills

Troubleshooting

Customer service oriented

Communication skills

Education

Degree in Electrical, Electronics, Electromechanical, or Computer Engineering

Tools

Multimeter

SW tools for troubleshooting

Job description

An exciting opportunity has arisen as a Field Service Engineer – Integrated Control System (ICS). As a System Engineer for ICS, you would provide technical support on Automation Systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & Gas Systems, Emergency Shutdown Systems, Custody Transfer Systems, Gas Management System, and other automation systems delivered by Kongsberg Maritime in an upgrade, modification, and after-sale capacity.

Key Accountabilities:

• Service onboard vessels with KM Systems
• Troubleshooting via Phone and Email support lines
• Execute service assignments as requested by the customer
• Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
• Production and updates to As-Built Documentation and Drawings
• Developing own qualifications through internal/external training courses
• Support sales and marketing with technical information
• Interface with customer and internal engineering groups
• Willingness to travel up to 50-70%

Key Responsibilities:

• Provide preventative and corrective maintenance to Kongsberg control systems
• Read and interpret drawings and controls system architecture
• Use of a multimeter/SW tools for troubleshooting communication or loop errors
• Understanding of Power Management Systems, generator, and governor control functionality
• Troubleshoot and modify to HVAC and Fire & Gas control systems (Autronica)
• Able to add or modify control logic
• Familiar with communication protocols (profibus, TCP/IP, modbus, etc)
• Complete and submit timesheets and expenses in a timely fashion
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or product department
• Proactively suggest to customers available upgrades/new products while onboard
• Carry out actions to prevent errors within our delivery and after sales deliveries
• Support Key Support Managers with aftersales quotations

Basic Qualifications:

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
• Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols.
• Ability to produce and interpret technical documentation
• Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
• Experience with PLC / SCADA systems and their architecture is highly desired
• Customer service oriented
• Able to work under pressure
• Good communication skills and fluent in English

Work location

New Orleans, LA

What we can offer you:

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Safe and collaborative culture

Kongsberg Maritimeis a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERGis a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.