Field Service Engineer I/II (San Francisco Bay Area)

Menlo Ventures; San Carlos (CA); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Employer-sponsored Life/AD&D & Long‑TD

Employee Assistance Program (EAP)

Discretionary Time Off

Stock Option Plan

Lunch stipend at headquarters

Phone bill reimbursement up to $100/mo

Job summary

Clear Labs, based in San Carlos, CA, is seeking a Field Service Engineer to support in-house and customer-installed robotic systems. You will travel up to 50% to service equipment, perform preventative maintenance, and work with multiple teams to drive reliability and performance.

The ideal candidate has hands-on field service experience in biotech or robotics, strong electronics and networking skills, and the ability to lift up to 80 lbs. Authorization to work in the US is required.

Qualifications

• Bachelor’s degree in a related field is strongly preferred.
• Hands-on field service experience in biotech, life sciences or robotics.
• Strong troubleshooting across electronics, electromechanical systems, robotics, and networking.

Responsibilities

• Perform preventative maintenance and emergency repairs on field robotic systems.
• Communicate with customers to demonstrate product capabilities and service quality.
• Maintain detailed service reports and visit records for customers.
• Provide feedback to improve system reliability and support special projects.
• Support Client Care to maximize equipment uptime and responsiveness.
• Assist with logistics to ensure timely shipment and appropriate inventory levels.
• Present a professional image at all times to customers and vendors.

Skills

Troubleshooting

Electronics

Electromechanical

Robotics

Liquid handlers

Computers

Networking

Education

Bachelor’s degree in a related field

Tools

Hamilton liquid handlers

Hamilton service training

Job description

About Clear Labs

Clear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs’ turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases.

Position Summary

The Field Service Engineer is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company’s goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

Location: San Carlos, CA

Travel: Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month.

Primary Responsibilities

• Preventative maintenance activities and emergency repairs
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
• Maintain records of customer site visits and detailed service reports of work performed.
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
• Support the Client Care team as needed to maximize equipment uptime and responsiveness
• Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
• Present a professional image at all times to customers, clients, and other vendors

• Bachelor’s degree in a related field of study strongly preferred
• Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
• Working knowledge of all technical support activities designed to achieve a world-class customer experience
• Ability to lift, carry, push, pull or otherwise move up to 80 lbs on an infrequent basis
• Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time.

• Salary range:
  • FSE I: $84,922 - 103,794
  • FSE II: $95,418 - 116,622
  • Will be based on experience and qualification
• Medical, dental, and vision insurance
• Employer-Sponsored Basic Life/AD&D, Long Term Disability
• Employee Assistance Program (EAP)
• Discretionary Time Off
• Stock Option Plan
• Lunch stipend for days at headquarters
• Reimbursement of a monthly personal phone bill for business use, up to $100 per month
• Subject to Clear Labs Travel and Expense Policy and procedures

Notice of E-Verify Participation

Clear Labs participates in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. For more information, please review the E-Verify Participation Poster (English/Spanish) and the Right to Work Poster (English/Spanish).

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of the Company.