Field Service Engineer I/II Remote, Canada QC

Cytek Biosciences; United States; Remote; CAD 85,000 - 105,000; Full time

Job summary

Cytek Biosciences is seeking a Field Service Engineer I/II to provide expert support for complex lab equipment. The role involves troubleshooting, customer interaction, and technical expertise in flow cytometry. Ideal candidates will have a relevant degree and a passion for hands-on problem-solving.

Benefits

Travel-Friendly Role

Full-Time Commitment

Physical Requirements

Qualifications

• Bachelor’s degree in Life Sciences or Engineering preferred.
• Experience in flow cytometry is a plus.
• Understanding of biology related to flow cytometry.

Responsibilities

• Install, troubleshoot, and repair complex lab equipment.
• Provide expert guidance and build strong customer relationships.
• Manage service schedules and prioritize urgent cases.

Skills

Problem-Solving

Technical Expertise

Customer-Focused Support

Education

Bachelor’s degree in Life Sciences, Engineering, or technical Military service

Job description

Join to apply for the Field Service Engineer I/II Remote, Canada QC role at Cytek Biosciences.

This range is provided by Cytek Biosciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$85,000.00/yr - CA$105,000.00/yr

About the Role

Are you a problem-solver who loves working hands-on with cutting-edge technology? Do you enjoy traveling, troubleshooting, and making a direct impact on scientific advancements? If so, Cytek Biosciences is looking for a Field Service Engineer I/II to join our team!

What You'll Do

• Diagnose & Repair – Install, troubleshoot, and repair complex lab equipment with precision.
• Customer-Focused Support – Provide expert guidance, answer technical questions, and build strong relationships with customers.
• Problem-Solving on the Go – Manage service schedules efficiently, prioritizing urgent cases while setting clear expectations for non-urgent support.
• Technical Expertise – Identify areas for product improvement based on real-world feedback.
• Stay Organized – Maintain accurate reports, track service transactions, and manage spare parts inventory.

What You Bring to the Team

• Education & Experience: Bachelor’s degree in Life Sciences, Engineering, or technical Military service (preferred).
• Technical Know-How: Experience in flow cytometry (in a lab or repair setting) is a plus but not required.
• Biology Basics: A fundamental understanding of biology as it relates to flow cytometry.
• Hands-On Mentality: Passion for troubleshooting, fixing things, and ensuring high-quality performance.

Work Environment & Perks

• Travel-Friendly Role – Expect to visit customer sites and work directly with cutting-edge scientific equipment.
• Full-Time Commitment – Standard hours Monday-Friday with occasional evening/weekend work as needed.
• Physical Requirements – Ability to lift up to 25 lbs and work in a standing position for extended periods.

Why Join Cytek?

At Cytek Biosciences, we’re dedicated to innovation and customer excellence. As an equal opportunity employer, we welcome diverse talent to drive the future of flow cytometry.

If you’re ready to be the expert that keeps scientific discovery moving forward, apply today!