Field Service Engineer I (IES LE)

Thermo Fisher Scientific; Palo Alto (CA); On-site; Full time

Job summary

A leading company is seeking a Field Service Engineer I for their Laboratory Equipment division in California. This role involves hands-on support, installation, and maintenance of critical laboratory equipment, ensuring customer satisfaction and adherence to safety standards. The position offers a competitive salary range, comprehensive benefits, and requires a strong background in service and technical fields, with opportunities for professional growth.

Benefits

Comprehensive health benefits

Paid time off and holidays

Retirement savings plan (401k)

Stock Purchase Plan

Tuition reimbursement

Qualifications

• 1 year of customer service experience required.
• 1+ year in repairing, troubleshooting equipment preferred.
• Valid Driver’s License and Safe Driving Record required.

Responsibilities

• Repair, install, and maintain laboratory equipment including centrifuges and freezers.
• Schedule visits with customers and address their concerns.
• Complete learning assignments and manage spare part inventory.

Skills

Problem-solving

Customer service

Technical proficiency

Communication

Education

High school diploma or equivalent

Associate degree from technical school

Job description

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Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

The ideal candidate will reside in or around California's San Francisco Bay Area.

Benefits and Travel:

Field Service Engineers (FSEs) are "remote" colleagues since they commute daily to customer sites to provide service. FSEs are provided with a Company (Fleet) vehicle to allow for daily travel to multiple customer locations in their defined service area. Overnight travel of approximately 10% is required to service customers and participate in training programs.

Discover Impactful Work:

You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide sophisticated services on laboratory equipment, including the following:

• Repair, install, and maintain various laboratory equipment products, including temperature monitoring, incubators, centrifuges, refrigerators, freezers, and cryogenic storage.
• Work directly with customers to schedule visits, address their concerns, and provide reassurance while resolving their problems.
• Completing learning assignments on time, reading procedures, submitting expense reports, and maintaining spare part inventory.
  
  

Keys to Success:

Education

• High school diploma or equivalent require. Associate degree from technical school a plus.
  
  

Experience

• Valid Drivers License
• Safe Driving Record
• Excellent Communication skills
• 1 year of customer service experience
• 1+ year Experience repairing, troubleshooting, and equipment testing a plus
  
  

Knowledge, Skills, Abilities:

• Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
• Customer skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
• Problem-solving skills: diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.
• Technological proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
• Independent: Prioritize tasks, use good judgment, and apply all available resources.
  
  

Compensation And Benefits

The hourly pay range estimated for this position based in California is $27.91–$41.86.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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