Field Service Engineer I

HC1316 GE Precision Healthcare LLC; San Francisco (CA); On-site; USD 78,000 - 117,000; Full time

Benefits offered by this job

Relocation Assistance

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Life insurance

Disability insurance

Job summary

GE HealthCare in the United States seeks a Field Engineer I to perform preventive maintenance across multiple modalities, learn fault diagnosis, and install equipment. You will work with experienced engineers onsite and remotely to deliver service excellence and customer satisfaction.

Responsibilities include completing PMs, assisting with installations, basic troubleshooting, communicating with customers, and supporting revenue opportunities while keeping service logs and following GEHC

Qualifications

• Bachelor's/Associate degree in engineering or equivalent military education, or internship program, or 4+ years in servicing electronic equipment.

Responsibilities

• Learn to perform on-time Preventative Maintenance and FMIs/ISIs.
• Assist senior field engineers with equipment installation.
• Learn basic troubleshooting and service repair on designated equipment.
• Communicate effectively with customers to ensure resolution and follow-up.
• Identify value-added services to help customers run their business more efficiently.
• Maintain service logs and internal records; manage parts orders and cycle times.
• Engage with region and national support to resolve issues; implement corrective actions.
• Support account community activities, including potential sales opportunities and contract renewals.

Education

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma with 4+ years of service experience

Job description

Roles and Responsibilities

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Responsibilities: Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more experienced field engineers with equipment installation. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Effectively communicate and partner with teammates and colleagues. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Keep up to date with competitor information and market trends. Answer service calls independently without assistance within one year of employment.

Qualifications

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. Experience with Web applications as well as Microsoft suite of products. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. Must have and maintain a valid Driver's License. Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance

Compensation and Benefits

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $78,000.00-$117,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

Equal Opportunity Statement

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance

Relocation Assistance Provided: Yes

Company Statement

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.