Field Service Engineer I

Hitachi; Elm (PA); Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Retirement Savings

Paid Time Off

Professional Growth

Family Support

Job summary

Hitachi Energy USA Inc. is seeking a Field Service Engineer to install, commission, and service electrical equipment at customer sites.

You will work hands-on with advanced devices, resolve technical issues, and support start-up activities while collaborating with a team of skilled engineers. This role targets early-career engineers, offering training, mentorship, and a path to growth within a global technology leader.

Qualifications

• Bachelor's degree in Electrical, Mechanical Engineering or related field.
• Entry-level experience or internship in field service or related technical environment.
• Ability to travel to customer sites as required.
• Strong communication and customer service skills.

Responsibilities

• Support installation, commissioning, testing, and start-up of electrical products at customer sites.
• Diagnose and resolve technical issues related to equipment performance.
• Provide technical guidance and product support during field service activities.
• Research and evaluate equipment enhancements and upgrades addressing customer needs.
• Develop positive customer relationships to support satisfaction and future opportunities.
• Assist in troubleshooting during commissioning and service projects.
• Deliver customer training on equipment features and best practices.
• Maintain accurate service documentation and technical records.

Skills

Electrical knowledge

Mechanical knowledge

Troubleshooting

Customer communication

Willing to travel

Fast learner

Education

Bachelor's degree in Electrical/Mechanical Engineering

Job description

Location: Mount Pleasant, Pennsylvania, United States of America

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: Yes

Job Description

The Opportunity

Launch your career with Hitachi Energy and play a hands-on role in powering a more sustainable future. As a Field Service Engineer, you'll work directly with advanced electrical equipment and technologies, supporting customers through installation, commissioning, testing, troubleshooting, and technical service activities.

This is an excellent opportunity for an early-career engineering professional who enjoys solving technical challenges, working in different customer environments, and building strong relationships. You'll receive training, mentorship, and real-world experience while collaborating with experienced engineers and service teams. Every project offers the chance to expand your technical knowledge, develop customer-facing skills, and contribute to reliable energy solutions that keep critical infrastructure running.

If you're curious, eager to learn, and passionate about engineering and customer success, this role offers a pathway to long-term growth within a global technology leader.

How You'll Make an Impact

• Support the installation, commissioning, testing, and start‑up of electrical products and equipment at customer sites.
• Assist with diagnosing and resolving technical issues related to equipment performance and operation.
• Provide technical guidance and product support to customers during field service activities.
• Research and evaluate equipment enhancements and upgrade opportunities that address customer needs.
• Develop positive customer relationships to support satisfaction and future business opportunities.
• Assist in troubleshooting implementation and operational challenges during commissioning and service projects.
• Deliver customer training on equipment features, functionality, and best operating practices.
• Maintain accurate service documentation, reports, and technical records.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Entry-level experience or relevant internship/co‑op experience in field service, engineering, manufacturing, power systems, or a related technical environment.
• Understanding of electrical, mechanical, and troubleshooting fundamentals.
• Strong communication and customer service skills with the ability to explain technical concepts clearly.
• Willingness to travel to customer sites as required.
• Ability to learn quickly, follow established procedures, and work effectively under the guidance of experienced professionals.

What We Offer

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
• Retirement Savings – 401(k) with company match and additional contributions
• Paid Time Off – Flexible PTO, paid holidays
• Professional Growth – Tuition reimbursement and continuous learning programs
• Family Support – Parental leave, adoption assistance, and fertility benefits

More About Us

• At Hitachi Energy, we are advancing the world's energy system to be more sustainable, flexible, and secure.
• We invest in our people through continuous learning, career development opportunities, and global mobility across a diverse and inclusive organization.
• Join a collaborative team where innovation, safety, and customer success drive everything we do.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles, particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.