Field Service Engineer, HPLC

ZipRecruiter; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading laboratory services company is seeking a Field Service Engineer II to provide technical support and maintenance for HPLC/UPLC systems. Candidates should have over 4 years of relevant experience and a degree in Chemistry or a similar field. The role involves extensive travel and offers competitive compensation with full benefits, including medical insurance and paid leave.

Benefits

Medical, Vision, and Dental insurance

15 days Paid Time Off

401(k) with company match

Qualifications

• 4+ years of experience servicing HPLC/UPLC systems required.
• Hands-on troubleshooting skills with mechanical and electrical issues.

Responsibilities

• Perform on-site repairs and preventative maintenance for lab instrumentation.
• Monitor and analyze service metrics to ensure customer satisfaction.

Skills

Knowledge of chromatography principles

Troubleshooting mechanical issues

Familiarity with chromatography data systems

Education

Associates or Bachelor's degree in Chemistry or related field

Tools

Empower/MassLynx

LabSolutions

Job description

Overview

Field Service Engineer II - HPLC / UPLC Systems

Location: 60-70% Travel - Anywhere in US near a major airport, Mid-west or East coast

Compensation: $43–46/hour + full benefits

Lighthouse Lab Services is the nation’s premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Position Overview

We are seeking a Field Service Engineer II with over 4+ years of specialized expertise in HPLC / UPLC systems including routine and incident-based instrument maintenance and repairs. Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms.

Responsibilities

• Perform on-site repairs and preventative maintenance of laboratory instrumentation.
• Provide technical support via phone and email to clients.
• Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
• Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
• Assist in scheduling, coordinating, and performing new product installations, operator training, and assay validation activities at the customer site.
• Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
• Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.
• Ensure all service activities are documented in compliance with Quality System standards.
• Complete administrative duties including travel planning, expense reporting, and parts ordering.

Education

Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.

Experience

Minimum of 4+ years of experience servicing HPLC/UPLC systems (Agilent, Waters, and Shimadzu required). This includes performing routine and incident-based instrumentation maintenance and repairs.

• Strong knowledge of chromatography principles and laboratory practices.
• Hands-on troubleshooting skills with mechanical, electrical, and software-related issues.
• Previous OEM or third-party service experience with Agilent 1100/1200/1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms
• Familiarity with chromatography data systems (e.g., Empower/MassLynx, MassHunter, OpenLab ChemStation, LabSolutions).

Compensation and Benefits

• Hourly rate: $43-46/hour
• Medical, Vision, and Dental insurance
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of citizenship status, physical or mental disability, creed, gender, sex, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact [e-mail] for assistance.