Field Service Engineer (Houston, TX)

Abbott Laboratories; Houston (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

Abbott Laboratories is seeking a Field Service Representative to provide technical support and ensure customer satisfaction. This role requires effective troubleshooting skills and the ability to support customers with complex diagnostic instrumentation. The position offers opportunities for career development, with competitive pay and benefits in a dynamic team environment.

Benefits

Free medical coverage for employees through Health Investment Plan (HIP) PPO

Excellent retirement savings plan

Tuition reimbursement

Flexible working hours

Career development opportunities

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Practical experience in interfacing with customers is preferred.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Troubleshoot and resolve complaints on complex instruments.
• Schedule routine preventive maintenance and installations.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree or equivalent relevant experience

Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical, or Medical Technology

Tools

Word

Excel

PowerPoint

Remote Computing

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is remote.
• Qualified candidates must currently live in the Houston, TX area.
• Must be able to travel up to 50 %

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Responsible for providing on-site support to Abbott Diagnostic Division customers, supporting field personnel, and District business objectives, and goals.
• Provide direction and mentoring to other Field Service Reps.
• Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database.
• Understand and follow the Quality System by accurate and timely documentation of complaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.

Integrate effectively into the service team:

• Work effectively within a diverse and dynamic team environment
• Support on-call rotation, time, territory, and inventory management.
• Standby and after-hours responsibilities, flexible working hours
• Unpredictable Travel, travel for the support of other territories, and training
• Provide on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience required.
• Proficiency in a local language is required.

Preferred Qualifications:

• A Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical, or Medical Technology is preferred.
• Practical experience in interfacing with customers is preferred.

Additional Skills:

Troubleshooting/problem-solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e., VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills.

Language: Basic English skills are preferred (written and oral).

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.35 – $52.65 per hour. In specific locations, the pay range may vary from the range posted.