Field Service Engineer - Hologic

Block Imaging International; Virginia (MN); On-site; USD 80,000 - 135,000; Full time

Benefits offered by this job

Health, Vision, Dental & More

Paid Time Off

Annual Bonus Opportunities

401(k) Investment Plan

Tuition Assistance

Employee Referral Bonus Program

Paid Parental Leave

Job summary

A medical imaging service company is seeking a qualified professional to provide technical support and service for medical imaging equipment. Responsibilities include troubleshooting, installation, and preventive maintenance of imaging systems. The ideal candidate will have a Bachelor’s degree in engineering, 3-7 years' experience in the field, and strong communication skills. This role requires travel up to 50% within the United States and adherence to safety regulations. Competitive salary and comprehensive benefits are offered.

Qualifications

• 3-7 years’ experience in medical imaging engineering or equivalent.
• Experience with Women’s Health/Hologic equipment is preferred.
• Valid driver’s license and safe driving history required.

Responsibilities

• Provide high-quality technical support to medical imaging customers.
• Calibrate and troubleshoot imaging systems.
• Perform preventive maintenance on imaging equipment.

Skills

Strong organizational skills

Mechanical aptitude

Problem-solving skills

Customer service experience

Exceptional communication skills

Detail-oriented

Education

Bachelor’s degree in engineering or equivalent

Tools

Excel

Word

Outlook

Computer diagnostic software

Job description

Job Description Summary

Responsible for providing high-quality technical support and service to our medical imaging customers. This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards. You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.

Essential Functions and Job Duties

• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency.
• Represent the company professionally in all on‑site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced‑level troubleshooting and repair of electronic, mechanical, and network‑related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision‑making and continuous improvement.
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support and organizational goals.

Requirements

Role Competencies

• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution‑oriented professional who treats others with dignity and respect.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.
• Strong attention to detail with consistent follow‑through on tasks and responsibilities.
• Computer diagnostic software and hardware
• Database entry and management
• Collaborative team player who promotes open communication and shared success.
• Self‑starter who can fill “down time” in productive ways
• Valid driver’s license and proof of safe driving history
• Submit to and successfully complete MVR and criminal background check and drug screen.
• Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
• Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles
• Must be 21 or older to drive company vehicle

Cultural Fit

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience

• Education: Bachelor’s degree in engineering or equivalent
• Experience: 3‑7 years’ experience in medical imaging engineering or equivalent.
• Preferred experience: Women’s Health/Hologic equipment service experience

Supervisory Responsibilities

NA

Minimum Physical Expectations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements

This position will involve up to 50 percent travel; flexibility to travel when needed is required.

Work Environment Expectations

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

The base pay range for this position is

• Min $80,000 − Max $135,000

Base pay offered may vary depending on job‑related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real‑world impact, the Block Imaging team is worth your consideration.

Benefits and Perks

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax‑advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full‑time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three‑months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank‑you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on‑site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.