Field Service Engineer - Greater Indianapolis Area

Illinois Tool Works; Indiana (PA); Hybrid; Full time

Job summary

A leading company in technology solutions is seeking a service technician to calibrate and maintain advanced test systems. This role involves working directly with customers, ensuring satisfaction through efficient service delivery. Candidates should have a technical background, strong problem-solving skills, and a commitment to learning and growth. Competitive pay and benefits are offered to support wellbeing.

Benefits

Health benefits

Dental and vision insurance

Retirement plan

Qualifications

• 1-3 years relevant experience for BS degree or 4 years for AA degree.
• 8 years relevant technical experience without a degree.
• Willingness to travel and valid driver's license required.

Responsibilities

• Calibrate, maintain, install, troubleshoot, and repair test systems.
• Diagnose and restore equipment operations effectively.
• Manage service documentation and maintain training in MTS technology.

Skills

Problem solving

Analytical skills

Communication

Personal discipline

Education

BS in Mechanical/Electrical Engineering

AA (Vo-tech) degree in a technical field

Tools

MS-Office

Job description

Job Description:

Smart people.

Smart ideas.

Smart choice.

A thriving environment for learning, innovation and growth.

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

Primary Objective

To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site.Learns and applies MTS technology and business.

Major Areas of Accountability

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently. Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned. Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products. Other duties and special projects as assigned.

General Qualifications

• Experience in support and service.
• Good oral and written English communication skills.
• Basic MS-Office computer and software skills.
• Ability to work with high degree of personal discipline.
• Problem solving and analytical business skills.
• Willingness to travel.
• Must possess a valid driver’s license and able to obtain automobile/liability coverage.

BS deg. in Mechanical/ Electrical Engineering or relevant subject with a minimum of 1-3 years relevant experience.

AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience;

or

8 years relevant technical experience.

Benefits & Compensation

$30.00 - $40.00 per hour, commensurate with experience and qualifications

Since our people are our driving force, we provide competitive pay and benefits focused on supporting the physical, mental, and financial well0being of our colleagues and their families.

Our total rewards package is broad and offers comprehensive support, from health, to retirement and financial stability. Specific benefits vary worldwide and are based on regional needs. Here are just some common features of the U.S. benefits program: Health, Dental, Vision, Retirement & Investment, and more.

Additional information

All your information will be kept confidential according to EEO guidelines.

ITW is anequalopportunityemployer.Wevalue our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone candeveloptheir careers and perform to their full potential.

Asan equal employment opportunity employer,ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Compensation Information:

$30.00 - $40.00 per hour, commensurate with experience and qualifications