Field Service Engineer - GE CT/MR

Block Imaging International; Philadelphia (Philadelphia County); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive insurance options

Paid Time Off

401(k) Investment Plan

Tuition Assistance

Employee Referral Bonus Program

Paid Parental Leave

Job summary

Block Imaging International is hiring a technician to provide high-quality technical service to medical imaging customers in Philadelphia. This role involves troubleshooting, maintaining, and installing medical imaging equipment while adhering to operational and safety standards.

The ideal candidate will have a bachelor's degree in engineering and 3-7 years of relevant service experience, particularly with GE CT/MRI systems. A competitive salary and comprehensive benefits are offered.

Qualifications

• 3-7 years’ experience in medical imaging engineering or equivalent.
• Service experience related to GE CT/MRI medical imaging equipment preferred.

Responsibilities

• Install, inspect, test, troubleshoot, and maintain medical imaging equipment.
• Calibrate, troubleshoot, and repair imaging systems.
• Perform preventive maintenance and resolve advanced issues.
• Communicate customer feedback to internal teams.
• Document new processes and provide training to end users.

Skills

Problem-solving skills

Strong organizational skills

Mechanical aptitude

Communication skills

Proficiency with computers

Education

Bachelor's degree in engineering or equivalent

Tools

Microsoft Office

Diagnostic software

Job description

Job Description Statement

This role is responsible for delivering high-quality technical service and support to medical imaging customers in the greater Philadelphia metro region. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem‑solving and customer‑focused service, this role helps ensure reliable imaging performance for healthcare partners.

Culture Fit

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties

• Service, install, evaluate, and maintain medical imaging equipment across the United States.
• Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
• Perform preventive maintenance and resolve advanced electronic, mechanical, and network‑related issues.
• Represent the company professionally during on‑site visits and communicate customer feedback to internal teams.
• Expand technical knowledge continually and contribute to improving engineering competency.
• Provide timely project updates, insights, and responses to technical inquiries to support decision‑making and customer satisfaction.
• Document new processes and provide training to end users, while supporting additional duties as needed.
• Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics.
• Driving and vehicle operation are essential functions of this role.
• Other duties as assigned.

Role Competencies

• Strong organizational and time‑management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
• Mechanical aptitude and strong problem‑solving skills, using critical thinking, initiative, and diagnostic ability.
• Excellent communication and relationship‑building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
• Flexibility, professionalism, and mature decision‑making when resolving issues in fast‑paced or challenging situations.
• High attention to detail with reliable follow‑through, ensuring accurate documentation, safe work practices, and quality results.
• Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

Preferred Experience

• 3‑7 years’ experience in medical imaging engineering or equivalent.
• Ideal candidate will have service experience related to GE CT/MRI medical imaging equipment.

Education

• Bachelor’s degree in engineering or equivalent.

Preferred Certifications

• N/A

Travel Requirements

Frequent driving 30%+, load, transport, deliver parts/equipment. Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy.

Physical and Environmental Requirements

• Ability to stand, walk, and move throughout various work environments for extended periods.
• Frequent bending, stooping, kneeling, and reaching to access and service equipment.
• Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
• Manual dexterity to handle tools, small components, and electronic parts.
• Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
• Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
• Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
• Compliance with hospital health and safety requirements. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Compensation and Benefits

Base pay range: $90,000 – $135,000. Base pay offered may vary depending on job‑related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Benefits and Perks

• Health, Vision, Dental & More: Competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as tax‑advantaged accounts to help individuals save and pay for qualified medical expenses.
• Paid Time Off: Full‑time team members accrue 19 days PTO per year, with accrual starting from their first day of employment. Additionally, team members receive two “People Matter” days annually for volunteering in their community.
• Annual Bonus Opportunities: Potential bonus based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: Retirement plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three months of service, reimbursement of 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. Includes college credit courses, continuing education unit courses, seminars and certification tests beneficial to both the team member and organization.
• Employee Referral Bonus Program: Referral of a candidate who is hired and successfully completes the introductory period earns a generous referral bonus.
• Paid Parental Leave: Paid parental leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on‑site or remotely, you’ll be part of a connected, supportive culture where people come first. Focus on genuine care, relationships, learning, and growth.

Equal Opportunity Employer

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.