Field Service Engineer - GA

Atlas Copco Airpower N.V.; Michigan; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm is looking for a Field Service Engineer to provide expert repair services and ensure customer satisfaction. This role involves servicing technical systems, troubleshooting issues, and maintaining safety standards while conducting on-site visits. Candidates should have a High School Diploma and at least 1 year of relevant technical experience. The position requires traveling to customer locations across the United States, with a focus on performance and customer service.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• 1+ years of technical experience with troubleshooting field equipment issues.
• Knowledgeable in combining mechanical and electrical components.
• Ability to lift up to 50 lbs and work in industrial environments.

Responsibilities

• Conduct planned and ad hoc visits to service, troubleshoot, and repair technical systems.
• Perform installations and ensure safety compliance.
• Provide service recommendations and address customer needs promptly.

Skills

Troubleshooting field equipment

Understanding of electrical systems

Mechanical skills

Customer service orientation

Education

High School Diploma or equivalent with technical training

Job description

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Operations Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

A High School Diploma or equivalent required with technical training in electrical, hydraulics, pneumatics or HVAC.

1+ years of technical experience with troubleshooting and resolving field equipment issues.

You are knowledgeable in technical expertise, combining mechanical and electrical components.

You have blueprint and technical reading skills

You are familiar with manufacturing/production or assembly-plant working conditions.

You are customer-focused and take ownership of meeting the customer's needs.

You can lift up to 50 lbs. and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

You are fluent in English, as this is our internal language

Travel to customer locations, out-of-town and overnight travel

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

You will be part of our customer center in Atlanta GA. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, United States (US).