Field Service Engineer (Field Remote, Atlanta, GA)

TalentAlly; Atlanta (GA); Remote; USD 56,000 - 80,000; Full time

Job summary

A leading company in the field of analytical equipment is seeking a Field Service Engineer to provide on-site support in Georgia. This role involves installation, troubleshooting, and repair of complex systems, requiring strong technical skills and customer service orientation. The position includes extensive travel and offers a competitive salary based on experience and qualifications.

Benefits

Company vehicle for personal use

Cell phone and laptop provided

Company-sponsored training for certifications

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of relevant repair experience preferred.
• Ability to travel and maintain safe vehicle operation.

Responsibilities

• Install, maintain, and repair equipment at customer sites.
• Provide troubleshooting and qualification services.
• Communicate service offerings and maintain customer relationships.

Skills

Interpersonal skills

Technical problem-solving

Customer service

Attention to detail

Technical aptitude

MS Office proficiency

Education

Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related

Associate degree plus 7 years of relevant experience

High school diploma plus 10+ years of relevant experience

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Responsibilities

The Field Service Engineer provides highly visible customer support through on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems. The senior engineer instructs customers in system operation and maintenance and acts as the company liaison on administrative and technical matters for assigned projects. The role may include various aspects of field support, including hardware, software, PCs, and networking/wireless networking.

Location: Remote Field role servicing customers in Georgia. Travel 80% or more around Georgia. Includes a company vehicle for personal use, cell, and laptop.

Job Responsibilities

• Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites with top-tier service.
• Provide troubleshooting, repair, and qualification services, including warranty services within designated timeframes and protocols.
• Communicate service offerings, including training, support, software, laboratory services, and field upgrades.
• Partner with customers to understand their analytical workflows and applications.
• Adhere to installation, warranty, and service agreement standards.
• Contribute to account profitability through efficient service execution.
• Perform timely uploads/downloads of service data to maintain system integrity.
• Maintain assets such as tools, test equipment, telecommunication equipment, and inventory.
• Proactively develop technical and soft skills to enhance customer value.
• Report product improvements via quality notifications.
• Seek higher certifications through company-sponsored training.
• Complete administrative tasks like time reporting and training.
• Maintain safety, health, security, and environmental compliance.

Management may assign additional duties as needed.

Critical Skills

• Excellent interpersonal, written, and verbal communication skills.
• Strong technical problem-solving and attention to detail.
• Outstanding customer service and listening skills.
• Aptitude for technical and practical matters.
• Proficiency in MS Office: Outlook, PowerPoint, Word.
• Team player with a customer satisfaction focus.
• Ability to follow instructions, read technical manuals, work under time constraints, and operate safely around hazards.

Basic Qualifications

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related, plus 5 years of relevant repair experience OR
• Associate degree plus 7 years of relevant experience OR
• High school diploma plus 10+ years of relevant experience.
• Ability to travel as required, maintaining safe vehicle operation.

Preferred Qualifications

• Experience with Microsoft 365.
• Knowledge of analytical equipment and laboratory environments.
• Extensive travel (80% or more).
• Vendor certifications on laboratory equipment.
• Knowledge of laboratory safety practices.

Working Environment

• Work in laboratory and controlled environments requiring PPE.
• Fast-paced with high demands.
• Ability to remain stationary over 25% of the time.
• Occasional movement between labs and buildings, lifting up to 25-50 pounds, and operating instruments requiring bending, squatting, and reaching.
• Visual and hazardous waste handling requirements.
• Potential need for Medical Clearance, Respiratory Protection Training, and Fit Testing.

The annual compensation range is $56,500-$80,000, determined by experience, location, and skills.