Field Service Engineer- Field based remote- Birmingham, Alabama

Abbott; Birmingham (AL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare leader as a Field Service Representative, where you will provide exceptional technical support and service to customers. This role offers the opportunity to work remotely with significant travel, allowing you to engage with diverse teams and enhance your skills in a dynamic environment. With a focus on customer loyalty and high-performance work, you will play a vital role in maintaining the quality and regulatory standards of diagnostic services. Enjoy competitive pay and a range of benefits while making a meaningful impact in the healthcare industry.

Benefits

Career development opportunities

Free medical coverage

Retirement savings plans

Tuition reimbursement

Educational benefits

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Practical customer interfacing experience is preferred.

Responsibilities

• Provide on-site support and troubleshoot complex instruments.
• Mentor other Field Service Representatives and maintain documentation.
• Engage in continuous learning and manage customer issues.

Skills

Technical troubleshooting

Problem-solving

Strong communication

Interpersonal skills

Remote troubleshooting

Education

Bachelor’s degree

Degree in Bio Medical, Electrical, Mechanical Engineering, or Medical Technology

Tools

Computer applications

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded medicines. We have 114,000 colleagues serving in over 160 countries.

Job Description

Working at Abbott

At Abbott, you can do meaningful work, grow professionally, and enjoy a balanced life. Benefits include:

• Career development opportunities within an international company.
• Free medical coverage for participants completing a wellness assessment, applicable in the following year.
• Retirement savings plans with high employer contributions.
• Tuition reimbursement, student debt programs, and educational benefits.
• Recognition as a great place to work worldwide, including diversity and inclusion awards.

The Opportunity

• This is a remote position with approximately 75% travel within the territory.
• Applicants must reside in the Birmingham, Alabama area; relocation assistance is not provided.

Join us in becoming a leading diagnostic service provider by delivering customer loyalty and profitability through passionate, collaborative, and high-performance work. Your role includes providing technical support, installation, maintenance, and proactive customer service, in compliance with guidelines.

Responsibilities

• Represent Abbott Diagnostic Division to customers, providing on-site support.
• Support sales and marketing objectives.
• Mentor other Field Service Representatives.
• Troubleshoot and resolve issues on complex instruments.
• Maintain accurate documentation and adhere to quality and regulatory standards.
• Ensure safety and schedule routine maintenance and updates.

Team Integration and Additional Responsibilities

• Work effectively within diverse teams.
• Manage time, territory, and inventory efficiently.
• Participate in call rotation, standby, and after-hours duties.
• Travel to support other territories and training as needed.
• Maintain ownership of customer issues until resolution.
• Proactively manage accounts and utilize remote support tools.
• Engage in continuous learning and certifications.

Qualifications

• Bachelor’s degree or equivalent experience.
• Travel requirement: 20-30%.

Preferred Qualifications

• Degree in Bio Medical, Electrical, Mechanical Engineering, or Medical Technology.
• Practical customer interfacing experience.

Additional Skills

• Technical troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in computer applications and remote troubleshooting.

Learn more about our health and wellness benefits at www.abbottbenefits.com.

Follow your career aspirations with Abbott, a diverse and inclusive employer. Connect with us at www.abbott.com.

Pay Range: $26.35 – $52.65/hour. Actual pay may vary by location.

Job Family: Customer Service

Division: CRLB Core Lab

Location: United States, Remote

Travel: 75%