Field Service Engineer (Field-based Metro New York City, Southern CT)

BD; New York (NY); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide exceptional support for automated dispensing devices. This role involves traveling to healthcare facilities, performing installations, maintenance, and repairs while ensuring customer satisfaction. The ideal candidate will have a strong background in field service, technical support, and problem-solving. Join a team that values your contributions and offers opportunities for growth in a dynamic healthcare environment where your work directly impacts patient care and safety.

Benefits

Company Vehicle

Flexible Work Hours

Health Insurance

Retirement Plan

Paid Time Off

Training and Development Programs

Qualifications

• 3-5 years of field service experience with hardware/software support.
• Experience in a customer-facing field service environment.

Responsibilities

• Provide technical support for BD Pyxis automated dispensing systems.
• Diagnose, service, and resolve issues with hardware and software.

Skills

Field Service Experience

Hardware/Software Support

Customer Service Skills

Problem Solving

Technical Support

Education

High School Diploma

Tools

Windows OS

Network Systems

Job description

Job Description Summary

The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Field-based Metro New York City, Southern CT

We are the makers of possible.

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines confirmed technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Accountabilities:

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
• Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role.
• Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support.

Qualifications:

• High School Diploma.
• 3-5 years of Field Service related work experience and a combination of Hardware/Software/IT experience supporting both proprietary and standard applications.
• 24x7 on-call experience in a customer-facing/field service environment, required.
• Computer electronics, Windows OS, network experience, required.
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Weight lifting requirement: minimum 70 pounds.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of perfection and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find happiness in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location: USA CA - San Diego Bldg A&B

Additional Locations Work Shift: US BD 1st Shift 9am-530pm (United States of America).

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$23.80 - $36.80 USD Hourly