Field Service Engineer (Entry, Intermediate & Sr.) - NY/NJ

ZipRecruiter; Paramus (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in broadcast solutions seeks a Technical Customer Service Representative to influence client perceptions through technical expertise and exceptional customer service. The role involves troubleshooting, product installation, and maintaining communication with various departments to enhance customer satisfaction. Candidates should possess an Electrical Technician Diploma and have a passion for technology.

Benefits

Competitive compensation package

Comprehensive benefits plan

Company-contributed 401k plan

Work-life balance

Career progression opportunities

Casual work environment

Qualifications

• Diploma in Electrical, Electronic, or Computer Electronics required.
• 1-2 years experience with broadcast/post-production products is an asset.
• Strong desire to help customers and deliver excellent service.

Responsibilities

• Provide technical guidance to customers on operational issues.
• Troubleshoot and diagnose issues to identify root causes.
• Install products at customer sites and provide training.

Skills

Problem-solving

Communication

Customer Service

Technical Expertise

Education

Electrical, Electronic, or Computer Electronic Technician Diploma

Tools

Linux OS

Server Hardware

Network Setup

Job description

Job Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position combines technical expertise and customer service regarding inquiries about products, installations, and systems.

Responsibilities:

1. Respond and provide technical guidance to customers on operational issues, firmware upgrades, and general maintenance.
2. Assess customer product applications, troubleshoot, and diagnose issues through research or recreation to identify root causes.
3. Recommend solutions appropriate to the customer's technical needs in a timely, clear, and professional manner.
4. Maintain communication between customer service and other departments to resolve issues and communicate customer feedback for product improvements and feature requests.
5. Assist in developing product communications by creating or providing information such as Pinouts, FAQs, Application notes, Best Practices, and system configurations.
6. Install products or systems at customer sites and provide training in-house or abroad.

Qualifications:

• Electrical, Electronic, or Computer Electronic Technician Diploma required.
• Experience with Server Hardware, Linux OS, and Network setup is an asset.
• Relevant experience will be considered an asset.
• Strong desire to help customers and deliver excellent service.
• Passion for technology and learning new software and hardware.
• Excellent verbal and written communication skills.
• Self-motivated with a team-oriented attitude.
• Problem-solving skills and adaptability to changing situations.
• Ability to multitask in a fast-paced environment.
• Eligible for international travel and able to work independently.
• 1-2 years experience with broadcast/post-production products is an asset.
• Valid driver’s license required.

What we offer:

• Competitive compensation package.
• Comprehensive benefits plan.
• Company-contributed 401k plan.
• Work-life balance.
• Career progression opportunities.
• Casual work environment.

About Evertz:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions for content delivery across various platforms including TV, on-demand, WebTV, IPTV, and mobile devices. With expertise in end-to-end broadcast solutions, Evertz serves major broadcast facilities worldwide and has a diverse customer base including telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees worldwide, Evertz is recognized as one of Canada's 50 Best Managed Companies, emphasizing excellence and stakeholder value in the global market. The company has offices across North America, Europe, Middle East, Asia, and Australia, and is committed to equal employment opportunities and accommodating persons with disabilities during recruitment.

Thank you for considering a career with Evertz!