Field Service Engineer (Electrical/Mechanical)

Bobst India; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading engineering company in the United States is seeking a Service Engineer to deliver exceptional customer service and technical support for flexible packaging machines. Responsibilities include onsite installations, repairs, and customer relationship management. The ideal candidate will hold a Diploma in Electrical/Electronics Engineering with 2-5 years of experience in technical services. Strong interpersonal and technical skills are essential for success in this role.

Qualifications

• Good knowledge in Industrial Automation Products.
• Experience of 2-5 years in handling technical service profile.

Responsibilities

• Provide service and customer support during field visits.
• Attend onsite installation and repair tasks independently.
• Diagnose errors or technical problems.
• Produce and submit detailed service reports.
• Ensure customer satisfaction and build positive relationships.

Skills

Interpersonal Skills

Written and Verbal Communication Skills

Product Knowledge and Technical Skills of servicing flexible packaging machines

Analytical and detail-oriented

Computer skills and proficiency with word processing and spreadsheet

Willing to travel at short notice

Education

Diploma in Electrical/Electronics Engineering

Tools

Drives

PLC

SCADA

Job description

Position Summary

• To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention.

Main Responsibilities

• Provide service and customer support during field visits or dispatches.
• Attend onsite installation, start-up, repair, maintenance & test tasks independently.
• Diagnose errors or technical problems & determine proper solutions.
• Produce timely and detailed service reports, time sheets and travel claims.
• Handling Special projects as assigned.
• Ensure customers satisfaction, Build positive relationship with customers.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Cooperate with technical team & share information across the organization.
• Spare parts identification.
• Follow companys filed procedures & protocols.
• Must be Willing to learn Mechanical also.

Critical Skills and Personal Attributes

• Interpersonal Skills.
• Written and Verbal Communication Skills
• Product Knowledge and Technical Skills of servicing flexible packaging machines
• Analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
• Computer skills and proficiency with word processing and spreadsheet.
• Willing to travel at short notice and comfortable with extended periods of stay at site.

Education and Experience

• Diploma in Electrical/Electronics Engineering.
• Good knowledge in Industrial Automation Products like Drives, PLC, SCADA from major suppliers like Siemens & Rexroth.
• Experience of 2-5 years in handling technical service profile