Field Service Engineer - Detroit, MI

ZipRecruiter; Menomonee Falls (WI); Remote; USD 50,000 - 70,000; Full time

Job summary

A global supplier of cutting solutions is seeking a Field Service Engineer to manage installations and maintenance of CNC equipment across North America. Ideal candidates will have 3+ years of experience in machine repair and an Associate’s Degree in related fields. Strong communication and customer service skills are essential, along with the willingness to travel 95-100% of the time.

Qualifications

• 3+ years of related experience in comparable machine installation and repair.
• Experience with Plasma, Laser, and Oxyfuel cutting process.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment.
• Perform machine and software upgrades.
• Train customers on the proper use and maintenance of the equipment.

Skills

CNC equipment maintenance and repair

Customer service skills

Communication skills

Education

Associate’s Degree in Electronics, Robotics or Automation technologies

Tools

CAD/CAM software

Power and construction tools

Job description

Overview

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Detroit, Michigan and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Education & Qualifications

• 3+ years of related experience in comparable machine installation and repair
• Associate’s Degree in Electronics, Robotics or Automation technologies

Additional Knowledge, Skills & Abilities

• Experience with Plasma, Laser, and Oxyfuel cutting process
• Experience with multi-axis CNC machines
• Experience with CAD/CAM software
• Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
• Strong oral communication skills
• Strong customer service skills, with a “customer first” mindset
• Self-motivated and ability to work independently

Note: This position requires 95-100% travel, frequently on short notice.