Field Service Engineer (Denver, CO) (48631)

Rigaku; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

A leading technical equipment manufacturer is seeking a Field Service Engineer to perform maintenance and repairs on advanced analytical instruments in the Denver area. The role will require extensive travel and involves complex problem-solving while working closely with clients. Applicants must have strong communication skills and a background in engineering or equivalent experience, along with technical knowledge of X-ray equipment.

Benefits

Health benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Flexible spending accounts

Performance-based incentives

Qualifications

• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical or electronic equipment.
• Basic understanding of network interfacing.
• Ability to travel on routine basis and maintain a current Passport/ VISA.

Responsibilities

• Perform preventive maintenance (PM) and basic service on systems.
• Basic troubleshooting on-site using Digital Voltmeter.
• Secure customer's acceptance of the preventive maintenance or repair.

Skills

Communication

Problem-solving

Customer focus

Organizational skills

Technical knowledge

Education

B.S. Degree or equivalent experience

Tools

Digital Voltmeter (DVM)

MS Office

Job description

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Rigaku is a world leader in X-ray diffraction (XRD), scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku Americas Corporation is seeking a Field Service Engineer to perform planned maintenance on TXRF, XRF and XRD instruments.

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer’s acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.
  
  

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver’s license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.
  
  

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more.

Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to prove they can legally work in the US.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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