Field Service Engineer - CNC Machine Tools

DMG MORI; Somerville (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

DMG MORI TC is seeking a Service Engineer to perform maintenance, repair, and installation of DMG MORI CNC machine tools at customer sites or by telephone. The role reports to the Service Coordinator and requires travel up to 50% across multi-state regions.

Hours are Monday through Friday, 8:00am to 5:00pm, and employees work at the Technical Center when not visiting customers. A technical degree with 3–5 years of hands-on CNC experience is required.

Qualifications

• Bachelor's or Associate degree in a technical field preferred.
• 3–5 years of experience in electrical and mechanical troubleshooting of CNC tools.
• Experience with DMG or MORI SEIKI machines and controls such as Fanuc/Siemens is a plus.
• Excellent verbal and written communication with customer service orientation.
• Able to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Proficient in MS Word, Excel, and Outlook; adaptable to changing environments.
• Minimum 50% travel across multiple states; will work at the Technical Center when not visiting customers.

Responsibilities

• Provide customers with maintenance, repair, and installation support on location or by phone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze service reports and ad-hoc analyses.
• Collaborate with Customer's Service Engineers and train others on new product lines.
• Build strong communication and customer service relationships with clients.
• Handle difficult customer situations professionally and solicit feedback for improvement.
• Perform other duties as assigned.

Skills

Technical troubleshooting

CNC machine tools

Customer service

Reading drawings

MS Word/Excel

Adaptability

Travel 50%

Education

Bachelor's/Associates in technical field

Tools

DMG MORI CNC

Fanuc controls

Siemens controls

Mitsubishi controls

MS Office

Job description

DMG MORI TC is seeking a Service Engineer to perform maintenance, repair, and installation of DMG MORI CNC machine tools at customer sites or by telephone. The role reports to the Service Coordinator and requires travel up to 50% across multi-state regions.

Hours are Monday through Friday, 8:00am to 5:00pm, and employees work at the Technical Center when not visiting customers. A technical degree with 3–5 years of hands-on CNC experience is required.