Field Service Engineer- CNC Machine Tools

ZipRecruiter; Schaumburg (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a leading global manufacturer as a Customer Field Support Engineer! In this exciting role, you'll be pivotal in providing post-sales support, installation, and troubleshooting for cutting-edge CNC machinery. With opportunities for entry-level to experienced engineers, you'll enjoy a collaborative environment where your expertise will directly impact customer satisfaction and product performance. The position involves travel and offers a comprehensive benefits package, including medical, dental, and retirement plans. Take the next step in your career with this innovative company and be part of a team dedicated to excellence in the manufacturing industry.

Benefits

Medical, dental, and vision benefits

401k

Paid time off

Life Insurance

Employee referral program

Qualifications

• Bachelor's degree in engineering required.
• 2-5 years of experience in a Machine Tool Company preferred.

Responsibilities

• Provide technical support and training for CNC machining equipment.
• Analyze and resolve technical problems with equipment.

Skills

Technical Support

Troubleshooting

Customer Service

Mechanical Skills

Analytical Skills

Education

Bachelor's degree in engineering

Tools

MS Office

CNC Machines

PLC Systems

Job description

Job Description

Exciting NEW Tech Center opening 2024

DN Solutions, formerly Doosan Machine Tools, is a leading global manufacturer of CNC turning and milling machines, and the home of #MachineGreatness. We build a range of CNC machines for leading manufacturers in the Aerospace, Automotive, Defense, Energy, Medical, Electronics, Agriculture, and Semi-conductor industries.

We are currently searching for an experienced Customer Field Support Engineer who will be responsible for activities involving installation, engineering, repair, and upgrading of equipment and systems. The position will be based at our Schaumburg IL location and will service the Northeast and Southeast Territories.

We will consider entry-level, mid-level, and more experienced engineers and provide the appropriate challenge for your level of experience.

What you will do

• Responsible for post-sales support to clients. You will provide technical and operation training, test, adjust, trouble-shoot, repair, rebuild, and install CNC (Computer Numerical Control) machining equipment, peripherals, and upgrades.
• Plan and coordinate activities concerning installing, repairing, and upgrading equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
• Work both independently and as a member of a team coordinating work activities and priorities.
• Examine machinery, components, work orders, and converse with equipment operators to detect equipment problems and ascertain whether mechanical or human errors contributed to the problems.
• Analyze all available information to determine root causes and recommend/complete repairs, upgrades, or other corrective actions.
• Advise management and factory engineers regarding equipment defects, customer satisfaction, product performance, and suggestions for product improvement.

What you will bring

• Bachelor's degree in engineering (electrical, mechanical, or engineering technology)
• Minimum of 2-5 years' working experience in a Machine Tool Company
• Knowledge of Fanuc Machines and CNC engines
• Understanding of PLC systems and diagrams
• Ability to operate forklift truck and manual lifting equipment
• Proficiency in MS Office

Travel Requirements: 30%-50% travel

We offer competitive pay based upon experience.

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

Package Includes:

• Medical, dental, and vision benefits
• 401k
• Paid time off including vacation, sick time, and holidays
• Life Insurance and Short-Term
• Employee referral program

DN Solutions America is an equal opportunity employer. Qualified applicants will be considered without regard to creed, ancestry, marital status, affectional or sexual orientation, gender identity or expression, or veteran status.