Field Service Engineer - Chicago, Illinois and surrounding suburbs

Becton Dickinson NA; Chicago (IL); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer for Pyxis Dispensing Devices to provide field service support across a territory, including remote troubleshooting, on-site service, preventive maintenance, calibration, and installations. The role is remote field-based with travel to customer locations; candidate should reside within 30 miles of the base, with a BD vehicle provided for duties.

Ideal candidates have an associate degree or 5-7 years of relevant experience, CompTIA A+, ability to lift 70

Qualifications

• Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience.
• Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair.
• Position requires 24x7 on-call availability in a customer-facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds.
• Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards.
• Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions.

Responsibilities

• Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary.
• Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies.
• Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory.
• Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution.
• Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements.

Skills

CompTIA A+

Customer Support

Windows OS

Networking

Medical Device Service

Education

Associate Degree in Healthcare Technology or related field

Job description

Job DescriptionSummary:

The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver's license is required.

Responsibilities:

• Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary.


• Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies.


• Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory.


• Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution.


• Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements.

Minimum Requirements:

• Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience for both proprietary and standard applications.


• Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair.


• Position requires 24x7 on-call availability in a customer-facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds.


• Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards.


• Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions.

Preferred Requirements:

• Prior Automated Teller Machine (ATM) experience


• Prior military Bio-Med experience


• Prior customer support center experience/training


• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers .Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required SkillsOptional Skills

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You ."Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $28.20 - $45.10 USD Hourly