Field Service Technician (Lubbock, TX)

BD; Lubbock (TX); On-site; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a remote field-based technician to support Pyxis automated dispensing systems across healthcare facilities. You will travel to customer sites within an assigned territory, diagnose hardware and software issues, and perform installations and preventive maintenance.

Required qualifications include field service experience, Windows and networking skills, and a CompTIA A+ certification. A valid driver’s license and customer support experience are essential.

Qualifications

• On-call experience in a customer-facing/field service environment.
• Experience with computer electronics, Windows OS, and networking.
• CompTIA A+ Certification.
• Medical device or electromechanical device service/repair experience.
• Customer Support Certification.
• Valid driver's license meeting BD's auto safety standards.

Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems.
• Diagnose, service, and resolve hardware and software issues.
• Implement preventive maintenance programs.
• Perform installations, repairs, calibrations, and provide sales support.
• Maintain accurate documentation of service activities and inventory.
• Participate in ongoing training and professional development.
• Manage company assets (vehicle, tools, inventory) responsibly.

Skills

Field service

Technical support

Windows OS

Networking

CompTIA A+

Customer support

Valid driver's license

Education

Associate Degree in Healthcare Technology

Tools

BD Pyxis systems

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Overview

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

Location Requirements

• Candidates should reside within a 30-mile radius of the position's base location - Lubbock/Amarillo TX
• 5% overnight travel may be required

Core Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems
• Diagnose, service, and resolve hardware and software issues
• Implement preventive maintenance programs
• Perform installations, repairs, calibrations, and provide sales support
• Maintain accurate documentation of service activities and inventory
• Participate in ongoing training and professional development
• Manage company assets (vehicle, tools, inventory) responsibly

Required Qualifications

• On-call experience in a customer-facing/field service environment
• Experience with computer electronics, Windows OS, and networking
• CompTIA A+ Certification
• Medical device or electromechanical device service/repair experience
• Customer Support Certification
• Valid driver's license meeting BD's auto safety standards

Preferred Qualifications

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
• Prior customer support center experience or training
• Military Bio-Med experience
• Automated Teller Machine (ATM) service experience
• Ability to work independently with minimal supervision
• Strong mechanical, computer, verbal, written, and time management skills

Physical Requirements

• Ability to lift 70 lb. objects from floor to chest level
• Proficiency with powered tools (drills, screwdrivers) and manual tools
• Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
• Capability to push and pull heavy objects on casters
• Perform fine motor tasks while reaching for extended periods
• Carry a 40 lb. pack on back or shoulder for up to 1 hour
• Drive for up to 6 hours, including in adverse weather conditions
• Climb portable ladders and step stools
• Pass respirator fit test and medical evaluation (may be required for certain service tasks)

This position requires a blend of technical expertise, customer service skills, and physical capabilities to effectively support healthcare facilities with their BD Pyxis automated dispensing systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA CA - San Diego Bldg A&B

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$28.20 - $45.10 USD Hourly