Field Service Engineer - Chennai

Octillion Power Systems; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A technology firm in battery systems seeks a candidate to deliver excellent customer service and manage the repair and maintenance of high voltage lithium-ion battery packs. Responsibilities include testing battery systems, manufacturing support, and customer communication. This role requires onsite management of installation and repairs to enhance customer retention and satisfaction.

Responsibilities

• Deliver a customer service experience to improve satisfaction and retention.
• Test lithium-ion battery packs.
• Handle high voltage lithium-ion battery system repair and maintenance.
• Repair high and low voltage lithium-ion battery packs, replace components.
• Manufacture wire harnesses and test rigs for battery pack manufacturing.
• Travel to customer sites to collect data.
• Troubleshoot technical issues and evaluate repairs.
• Maintain tool kits and proprietary equipment.
• Communicate with customers about technical issues.
• Make daily activity logs and track maintenance parts.
• Manage all on-site tasks related to installation, repair, and testing.

Job description

Role and responsibilities:

This position is responsible for delivering the desired customer service experience to drive service that improves customer satisfaction and maximizes customer retention.

• To be responsible for testing of lithium ion battery pack.
• To be responsible for handling high voltage lithium-ion battery system repair and maintenance
• To be responsible for Repair high voltage and low voltage lithium-ion battery packs, replace components and performing measurements.
• To support day-to-day engineering tasks and tie workflow to schedule.
• To be responsible for Manufacturing wire harnesses and test rigs to support battery pack manufacturing and testing.
• Travel to customer sites within the allotted jurisdictions to collect data
• To be responsible for Troubleshoot technical issues; operate company laptop and testing tools to help evaluate technical issues and implement required repair tasks.
• To be responsible to maintain tool kits, laptops, connectors and other proprietary equipment.
• To communicate with customer about technical issues.
• To make daily activity logs, tracking of maintenance and part tracking sheet
• To manage all on-site installation, repair, maintenance and test tasks.