Field Service Engineer - Charlotte, NC

ZipRecruiter; Menomonee Falls (WI); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading supplier of cutting solutions in Wisconsin seeks a Field Service Engineer. The role includes diagnosing, repairing, and performing maintenance on multi-axis CNC equipment across North America, with required 95-100% travel. The ideal candidate has over 3 years of related experience and a degree in Electronics or Robotics, alongside strong communication and customer service skills.

Qualifications

• 3+ years of related experience in comparable machine installation and repair.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment.
• Train customers on the proper use and maintenance of the equipment.
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures.

Skills

Experience with Plasma, Laser, and Oxyfuel cutting process

Experience with multi-axis CNC machines

Experience with CAD/CAM software

Strong oral communication skills

Strong customer service skills

Self-motivated and ability to work independently

Education

Associate’s Degree in Electronics, Robotics or Automation technologies

Tools

Power tools

Construction tools

Job description

Overview

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Charlotte, North Carolina and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures

Qualifications

• 3+ years of related experience in comparable machine installation and repair
• Associate’s Degree in Electronics, Robotics or Automation technologies

Knowledge, Skills & Abilities

• Experience with Plasma, Laser, and Oxyfuel cutting process
• Experience with multi-axis CNC machines
• Experience with CAD/CAM software
• Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
• Strong oral communication skills
• Strong customer service skills, with a “customer first” mindset
• Self-motivated and ability to work independently

Note: This position requires 95-100% travel, frequently on short notice.