Field Service Engineer - Boston, MA

Philips International; United States; Remote; USD 65,000 - 101,000; Full time

Benefits offered by this job

PTO

401k

HSA

Stock purchase plan

Education reimbursement

Job summary

Philips seeks a Field Service Engineer for the Boston, MA area. You will install, troubleshoot and maintain imaging equipment at customer sites while managing relationships and service revenue opportunities. Travel across the defined geography is required, with potential overnight stays and varying daily drive times.

The role emphasizes accurate documentation, regulatory compliance, and teamwork within the regional service network. A 4+ year background in diagnostic imaging is preferred.

Qualifications

• 4+ years in a diagnostic imaging service environment.
• Ability to install, diagnose, repair equipment; use tools and test devices.
• Associate degree in electronics or equivalent experience.

Responsibilities

• Install, troubleshoot, service and maintain equipment at customer sites.
• Maintain customer relationships and manage service revenue opportunities.
• Complete administrative duties in line with regulations and processes.
• Travel regionally; precise geography with varying daily drive times.

Skills

Customer service

Diagnostic imaging

Electronics theory

Networking theory

Education

Associate degree in electronics

Tools

Test equipment

Job description

Job Title

Field Service Engineer - Boston, MA

Job Description

Field Service Engineer - Boston, MA Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 70% at times. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if: You’ve acquired 4+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

The hourly pay range for this position in Massachusetts is $47.00 to $73.00. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside within commuting distance to Boston, MA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters.

As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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