Field Service Engineer 3

Spacelabs Healthcare; Des Moines (IA); On-site; USD 49,676 - 57,625; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Paid time off

Employee Stock Purchase Program

Job summary

Spacelabs Healthcare in Des Moines, Iowa, is seeking a Field Service Engineer 3 responsible for delivering quality service for Spacelabs products and ensuring customer satisfaction. Your role involves installing, maintaining, and upgrading equipment in healthcare settings.

The ideal candidate will have a background in electronics or a related field and at least 5 years of experience in a similar position. Strong technical skills and the ability to work independently are essential. This position offers competitive pay and comprehensive benefits, including possibilities for bonuses and stock options.

Qualifications

• 5+ years as Field Service Engineer or equivalent experience.
• Experience with complex capital medical devices.
• Proficient in networking and MS Office products.

Responsibilities

• Install and relocate Spacelabs products accordingly.
• Perform preventative and corrective maintenance.
• Act as liaison with global technical support.
• Respond to customer service calls within the required timeframe.

Skills

Technical communication

Analytical abilities

Customer service skills

Self-management

Education

Associate of Science Degree in electronics or related discipline

Tools

Microsoft Windows

CRM software (e.g., SAP R/3, Microsoft Dynamics CRM)

Job description

Overview

At Spacelabs Healthcare, you make a difference. Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support. Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well‑being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world. Because while we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer 3 (FSE) is responsible for the quality service of Spacelabs products and for customer satisfaction within the assigned territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Requires people who can work well without close supervision. They must be self‑starters, can independently manage time/schedule. The FSE must possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

Responsibilities

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software, and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service contracts, billable services, and Spacelabs products and offerings.
• Collaborate with Regional Service Managers and Contract Specialists in generating service quotations for customers on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre‑sale configurations and consultation as required.
• Submit accurate and complete reports on time regarding expenses, timecards, and service call reports.
• Assist with “on‑the‑job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and supporting the business as needed.
• Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.
• Continue technical development, e.g., seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience.
• 5+ years of experience working on complex capital medical devices.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems. Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint).
• Must become fully competent in the application and operation of all products in all care areas.

OTHER WORK REQUIREMENTS

• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training. Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices.
• Ability to climb and stand on ladders for extended periods.
• Ability to lift up to 50lbs.
• Use of computer: 15%
• Domestic Travel: 75% - This is a regional position requiring a significant amount of driving. This position requires the ability to possess a valid driver’s license and maintain a good driving record. Includes possible air travel, so must be able to acquire all necessary travel documents.
• This position will be assigned to a specific region but will be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs.
• This position may be relocated to a different location within the assigned Region. FSE will be given advance notice of this and will be required to relocate if business needs require.
• Participation in an on‑call rotation and periodic mandatory overtime may be required.

Life at OSI

Pay may range from $36.06 to $41.83 hourly. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job‑related knowledge and skills, and education, in conjunction with market and business considerations.

Base salary is one component of your total rewards package. You may be eligible for long‑term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits, including various options for health plans, access to a 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs, and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full‑time salaried employees are entitled to flexible time‑off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter, or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran Know Your Rights

Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.