Field Service Engineer 2H (Medical Device) (Phoenix, AZ based Field role)

Haemonetics; Phoenix (AZ); On-site; USD 54,000 - 92,000; Full time

Benefits offered by this job

401(k) with match

Employee stock purchase plan

Flexible time off

Vacation accrual

Paid holidays

Parental leave

Disability insurance

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics is seeking a Field Service Engineer to support Blood Management Centers and Hospitals onsite, installing, maintaining, repairing, and upgrading clinical instruments within a defined territory. The role requires up to 75% travel and strong customer-facing technical skills.

The ideal candidate will have a BS in Electrical/Electronic or Mechanical Engineering (or related degree) and 5–8 years of field service experience with excellent technical writing abilities.

Qualifications

• BS in Electrical/Electronic Engineering or Mechanical Engineering or related degree.
• 5–8 years of relevant field service experience.
• Strong technical writing abilities and customer-facing skills.

Responsibilities

• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory.
• Provide onsite technical direction and assistance; coordinate new system placements and contract renewals.
• Maintain service parts inventory and complete documentation in SFDC the same day as service.
• Edit, write, and modify Service and Training manuals and SOPs.
• Assist quality team with data collection and timely reporting for performance analysis.

Skills

Technical writing

Customer support

Field service experience

Education

BS in Electrical/Electronic Engineering

Mechanical Engineering

Related degree or military experience

Job description

Field Service Engineer (FSE)

The Field Service Engineer (FSE) will support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support. This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. This is a Field Support role with flexibility to travel as needed (please see travel requirements).

Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory.

Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.

Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction.

Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.

Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.

Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.

Assist the quality team with data collection and timely reporting to facilitate performance analysis.

Manage service parts inventory levels.

Complete all required documentation in service tool (SFDC) same day as service.

Responsible for editing, writing, and modifying Service and Training manuals and SOPs.

BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience.

• ~5-8 years relevant experience technical field service experience
• ~ Ability to travel up to 75% of time
• ~ Must have good technical writing abilities

39.24-$66.60/Hourly The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles.

For sales roles , employees will be eligible for sales incentive (i.e., For non-sales roles , employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• "flexible time off" for salaried employees
• for hourly employees, accrual of three to five weeks' vacation annually (based on tenure)
• accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• and/or health and welfare benefits

If you believe you may be entitled to such information by law, you may contact , Monday through Friday, 7:30 a.m. - EEO Policy Statement