Field Service Engineer 2H (Medical Device) (Phoenix, AZ based Field role)

Haemonetics Corporation; Arizona; Hybrid; USD 54,000 - 92,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase plan

Flexible time off

Vacation accrual (3–5 weeks)

Paid holidays

Parental leave

Disability insurance

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics is seeking a Field Service Engineer to support Blood Management Centers and Hospitals onsite in the Phoenix, AZ area. The role focuses on installation, preventive maintenance, repair, and base management within the local territory, with travel as required. Residency near Phoenix is required for commuting to the airport.

The position requires a BS in engineering, 5–8 years of field service experience, and strong problem-solving and communication abilities. Travel up to 75% is expected.

Qualifications

• BS in Electrical/Electronic Engineering or related field.
• 5–8 years of relevant field service experience.
• Ability to travel up to 75% of time.
• Strong problem solving and communication skills.
• Good technical writing abilities.

Responsibilities

• Respond to service requests and install, upgrade, repair, and maintain instruments in territory.
• Ensure customer satisfaction and assist with spare parts management and issue resolution.
• Provide on-site technical guidance and training on operation and maintenance.
• Coordinate new system placements and support contract renewals.
• Edit and contribute to service manuals and SOPs.

Skills

Problem solving

Verbal communication

Written communication

Travel readiness

Education

BS in Electrical/Electronic Engineering or related field

Tools

SFDC (Salesforce)

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

Job Details

The Field Service Engineer (FSE) will support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support. This position is responsible for providing device installation, preventive maintenance, repair, basic installation base management in local territory. In this role will be required residency in or near Phoenix, AZ within commuting distance to the airport. This is a Field Support role with flexibility to travel as needed (please see travel requirements).

Essential Duties

• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory.
• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement.
• Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting.
• Work as a continuous customer interface to drive customer satisfaction.
• Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals.
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble‑shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
• Assist the quality team with data collection and timely reporting to facilitate performance analysis.
• Understand how the assigned program integrates with system.
• Manage service parts inventory levels.
• Complete all required documentation in service tool (SFDC) same day as service.
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs.
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Qualifications

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience.
• 5-8 years relevant experience technical field service experience.
• Ability to travel up to 75% of time.
• Must be highly motivated and have strong problem solving ability.
• Excellent verbal and written communications skills.
• Must have good technical writing abilities.

Pay Transparency

The pay range for this role is: $39.24-$66.60/Hourly

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation,

• a 401(k) with up to a 6% employer match and no vesting period
• an employee stock purchase plan
• "flexible time off" for salaried employees
• for hourly employees, accrual of three to five weeks' vacation annually (based on tenure)
• accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• and/or health and welfare benefits

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7771, Monday through Friday, 7:30 a.m. - 5 p.m. ET or email [e-mail].

Applicants must be legally authorized to work in the United States. Haemonetics will not provide employment visa sponsorship for this position, either now or in the future.

EEO Policy Statement

Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence. Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals. We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world's blood supply. To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development.