Field Service Engineer 1 - Indiana

MS0059 GE Medical Systems Information Technologies, Inc.; Indianapolis (IN); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

GE HealthCare is seeking a Field Engineer I to perform on-time Preventive Maintenance and assist with equipment installation across Indiana and Kentucky. You will work with experienced field engineers, learning troubleshooting and service techniques while focusing on customer satisfaction.

This role requires compliance with health checks and patient data security policies, and may involve after-hours support and on-call rotations.

Qualifications

• Experience with Web applications and the Microsoft Office suite.
• Compliance with GEHC background checks and post-offer drug test.
• Immunizations and other customer access policies may apply during employment.

Responsabilités

• Perform on-time and accurate Preventive Maintenance (PM) and follow FMI/ISI instructions.
• Assist experienced field engineers with equipment installation.
• Troubleshoot and service designated equipment and communicate with customers to ensure resolution and follow-up.
• Collaborate with teammates to ensure customer satisfaction and identify value-added services.
• Maintain customer service logs, service records, parts orders and manage cycle times.

Connaissances

Web applications

Microsoft Office

Formation

Associate's or Bachelor's degree in Electrical/ Biomedical/ Mechanical Engineering or related field

Description du poste

Job Description Summary

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment.

The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins.

Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.

Responsible for driving customer satisfaction through Service Excellence.

This role is responsible for Indiana & Kentucky.

GE HealthCare is a leading global medical technology and digital solutions innovator.

Our mission is to improve lives in the moments that matter.

Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field OR equivalent military education OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Legal authorization to work in the U.S. is required.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Must have and maintain a valid Driver's License.

Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-KG1 #LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

• Relocation Assistance Provided: No

At GE HealthCare, we see possibilities through innovation.

We're partnering with our customers to fulfill healthcare's greatest potential through groundbreaking medical technology, intelligent devices, and care solutions.

Better tools enabling better patient care.

Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.