Imaging Field Service Engineer 1

HC1316 GE Precision Healthcare LLC; United States; À distance; USD 69 000 - 104 000; Plein temps

Résumé du poste

GE HealthCare is seeking a Field Service Engineer I to perform on-time preventative maintenance across Sacramento Central Valley equipment families. You will learn installation techniques and basic troubleshooting while partnering with experienced engineers to resolve issues and ensure customer satisfaction.

Qualified candidates have an engineering-related degree or equivalent experience, a valid driver's license, and are willing to work after hours, including weekends.

Qualifications

• Bachelor's/associate degree or equivalent military education in engineering or related field.
• Experience with Web applications and Microsoft Office suite.
• Must have a valid driver's license and be willing to on-call including weekends.

Responsabilités

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Communicate effectively with customers to ensure resolution and follow-up.
• Support account teams by identifying sales leads and participating in renewal opportunities.
• Maintain service logs, order parts, and track cycle times.

Formation

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field

Equivalent military education

High School Diploma/GED with 4+ years of experience servicing electronic equipment

Description du poste

Job Description Summary

The Field Service Engineer 1 will work in one or more locations within the Sacramento Central Valley service area. The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Job Description Key Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field.
• OR equivalent military education.
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program.
• OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Special Physical Requirements

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

For U.S. based positions only, the pay range for this position is $69,040.00-$103,560.00 Annual.

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.

GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

This position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

At GE HealthCare, we see possibilities through innovation. We're partnering with our customers to fulfill healthcare's greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.