Field Service Engineer 1

GE HealthCare; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer 1 for the Northeast Ohio/Cleveland service region. The role focuses on CT and MR support with a 2nd shift schedule (five 8-hour shifts) and on-site customer interaction.

You will perform preventive maintenance, assist with installations, and learn complex repairs, while driving service excellence and customer satisfaction. Travel for training is required.

Qualifications

• Associate's or Bachelor's degree in Electrical, Biomedical, Mechanical Engineering or related field; or military equivalency; or GEHC internship/military externship program; or HS diploma with 2 years service experience.
• Experience with Web applications and Microsoft Office.
• Must have and maintain a valid Driver's License.
• Willingness to travel for training.
• Legal authorization to work in the U.S. without visa sponsorship.

Responsibilities

• Perform on-time Preventative Maintenance, FMIs and basic repairs on designated equipment.
• Assist experienced field engineers with equipment installation.
• Troubleshoot and service repair needs on designated equipment.
• Communicate effectively with customers to ensure resolution and follow-up.
• Engage with customers to identify value-added services to improve their business.

Skills

Web apps

MS Office

Education

Electrical/Biomedical/Mechanical Eng degree

Military-equivalency or internship program

High School + 2 years field service exp

Job description

Job Description Summary

The Field Service Engineer 1 will work in the Northeast Ohio/Cleveland Ohio service region. The primary modalities for this position are expected to include CT and MR support. The work shift will be five 8- hour shifts.

This is a 2nd shift role

The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

Job Description

Responsibilities:

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs.

• Assist more experienced field engineers with equipment installation.

• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

• Effectively communicate and partner with teammates and colleagues.

• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Maintain a calm and professional demeanor in high stress and customer service environments.

• Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Serve as a member of the account community for key accounts.

• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Complete all planned Quality, EHS & Compliance.

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment.

• Experience with Web applications as well as Microsoft suite of products.

• Must have and maintain a valid Driver's License.

• Willingness to travel for training.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

• Technical capabilities in (CT and/or MR).

Special Physical Requirements:

• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

#LI-ER1

#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No