Field Service Engineer 1

GE HealthCare; Chicago (IL); Hybrid; USD 66,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Contributions

Paid Time Off

Tuition Reimbursement

Job summary

GE HealthCare in Chicago is seeking a Field Engineer I responsible for conducting Preventative Maintenance on various equipment, ensuring customer satisfaction through service excellence. This role requires onsite presence at customer locations mostly, along with virtual support.

The ideal candidate holds an Engineering degree, has experience in troubleshooting and maintaining electronic equipment, and enjoys working in a customer-facing role. A competitive salary range of $66,000 - $99,000 is offered along with robust healthcare benefits.

Qualifications

• Must have a valid Driver's License.
• Legal authorization to work in the U.S. is required.
• Experience servicing electronic equipment is valuable.

Responsibilities

• Complete on-time and accurate Preventative Maintenance.
• Assist experienced field engineers with installations.
• Communicate effectively with customers for satisfaction.

Skills

Preventative Maintenance

Communication Skills

Electrical Engineering Knowledge

Troubleshooting

Customer Service

Education

Associate's or Bachelor's degree in Engineering

High School Diploma/GED with experience

Tools

Microsoft Office Suite

Web Applications

Job description

Job Description Summary

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair, and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

This is a 2nd shift (12pm - 9pm), remote role that requires the candidate to work mainly onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the Chicago IL area.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Quality‑Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance.

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; or High School Diploma/GED and 2 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post‑offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On‑Call schedule, including weekends, for critical issues and coverage, as necessary.

For U.S. based positions only, the pay range for this position is $66,000.00‑$99,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including but not limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided

No