Field Service Engineer

Atlas Copco Holding GmbH; Wixom, Northern (MI, KY); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Culture of trust & accountability

Lifelong learning & career growth

Innovation powered by people

Comprehensive compensation & benefits

Health & well-being

Job summary

Atlas Copco in Wixom, MI seeks a Field Service Technician to travel to customer sites, install, troubleshoot, and maintain complex machinery. You will diagnose electrical/control issues, inspect field problems, and ensure high productivity and reliability.

Responsibilities include documenting service actions, communicating with customers, and training users on Atlas Copco IAS systems and software. Hybrid work options may apply.

Qualifications

• High school diploma or equivalent; technical or vocational certification in a related field preferred.
• Minimum 2 years of experience with troubleshooting/resolving field equipment issues.
• Minimum of 2 years of experience as a Field Service Technician or a similar role in the Manufacturing industry.
• Proficiency in reading and interpreting mechanical and electrical drawings.
• PC and MS Office proficiency
• Proven experience in electrical troubleshooting and control systems troubleshooting.
• Ability to communicate technical concepts effectively in writing.
• Basic experience in PLC programming.

Responsibilities

• Travel extensively to customer sites, performing on-site installation, troubleshooting, and maintenance of complex machinery.
• Diagnose and repair issues with electrical and control systems.
• Inspect and evaluate customer field issues on-site at the customer location or by phone and/or e-mail.
• Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity.
• Communicate with customers to address concerns and maintain positive relationships for repeat business.
• Provide guidance on equipment and software to maximize customer benefits.
• Conduct customer site inspections to assess equipment performance and suggest improvements.
• Think critically and adapt to different situations to solve technical issues.
• Generate detailed service reports for customers and update them in databases.
• Document all service and installation actions with reports, logs, and records.
• Engage others to drive 100% of field issues to completion.
• Inspect warranty claims and gather data to validate claims.
• Train customers in the correct and effective use of Atlas Copco IAS systems and software.
• Train Atlas Copco personnel in repair of equipment.
• Other duties as assigned.

Skills

Electrical troubleshooting

Reading drawings

PLC programming

MS Office proficiency

Technical communication

Education

High school diploma or equivalent

Technical or vocational certification

Job description

Job responsibilities

• Travel extensively to customer sites, performing on-site installation, troubleshooting, and maintenance of complex machinery.


• Diagnose and repair issues with electrical and control systems.


• Inspect and evaluate customer field issues on-site at the customer location or by phone and/or e-mail.


• Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity.


• Effectively communicate with the customers addressing their concerns and maintain a positive relationship with them to lead to higher customer satisfaction and repeat business.


• Provide guidance on our equipment and software ensuring customers maximize their benefits.


• Conduct customer site inspections to assess equipment performance, identify potential problems and recommend improvements.


• Think critically, adapt to different situations, and find practical solutions to technical issues.


• Generate detailed service reports for customers and update them in the database.


• Document all service and installation actions by completing reports, logs, and records.


• Engage others in the organization to drive 100% of field issues to completion.


• Inspect warranty claims from customers and gather the data required to validate a warranty claim.


• Train customers in the correct and effective use of Atlas Copco IAS systems and software.


• Train other Atlas Copco personnel in repair of equipment.


• Other duties as assigned.

Your role

• Travel extensively to customer sites, performing on-site installation, troubleshooting, and maintenance of complex machinery.


• Diagnose and repair issues with electrical and control systems.


• Inspect and evaluate customer field issues on-site at the customer location or by phone and/or e-mail.


• Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity.


• Effectively communicate with the customers addressing their concerns and maintain a positive relationship with them to lead to higher customer satisfaction and repeat business.


• Provide guidance on our equipment and software ensuring customers maximize their benefits.


• Conduct customer site inspections to assess equipment performance, identify potential problems and recommend improvements.


• Think critically, adapt to different situations, and find practical solutions to technical issues.


• Generate detailed service reports for customers and update them in the database.


• Document all service and installation actions by completing reports, logs, and records.


• Engage others in the organization to drive 100% of field issues to completion.


• Inspect warranty claims from customers and gather the data required to validate a warranty claim.


• Train customers in the correct and effective use of Atlas Copco IAS systems and software.


• Train other Atlas Copco personnel in repair of equipment.


• Other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Qualifications

• High school diploma or equivalent; technical or vocational certification in a related field preferred.


• Minimum 2 years of experience with troubleshooting/resolving field equipment issues.


• Minimum of 2 years of experience as a Field Service Technician or a similar role in the Manufacturing industry.


• Proficiency in reading and interpreting mechanical and electrical drawings.


• PC and MS Office proficiency


• Proven experience in electrical troubleshooting and control systems troubleshooting.


• Ability to communicate technical concepts effectively in writing


• Basic experience in PLC programming.

In return, we offer

• Culture of trust and accountability


• Lifelong learning and career growth


• Innovation powered by people


• Comprehensive compensation and benefits


• Health and well-being

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Wixom, MI office.

Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.