Field Service Engineer

Lab37; Warrendale (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Discretionary vacation days

Job summary

Lab37 is seeking a Field Services Engineer responsible for onsite support, maintenance, repair, and installation of robotic systems. You will troubleshoot mechanical and electrical issues, develop service procedures, and support deployments, working closely with multiple teams.

Ideally, you have a Bachelor's degree and 2+ years of relevant experience. The position offers a salary between $60,000 and $80,000 per year, along with a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience.
• Ability to lift up to 60 pounds and work on your feet for extended periods.

Responsibilities

• Provide primary onsite support for prototypes and scaled operations.
• Troubleshoot and resolve mechanical, electrical, and system-level issues in the field.
• Document findings and improve service procedures.

Skills

Troubleshooting complex electromechanical systems

Clear communication skills

Basic CAD experience (Solidworks preferred)

Hands-on skills

Education

Bachelor's degree in mechanical engineering or related field

Tools

Standard tools

Soldering equipment

Job description

Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting‑edge products that meet the evolving needs of our clients.

Job Description

The Field Services Engineer is responsible for onsite support, maintenance, repair, installation, removal, and recovery of Lab37 robotic systems. This role works closely with triage, engineering, operations, and customer‑facing teams to resolve escalated field issues, restore equipment to operation, document findings, and improve service procedures. The Field Services Engineer will support deployments and help build the processes and documentation needed to enable repeatable service work by internal teams and future third‑party service partners.

What you'll do

• Provide primary onsite support for prototypes, pilots, ramp deployments, and scaled operations, including maintenance, repair, recovery, installation, and equipment removal.
• Troubleshoot and resolve mechanical, electrical, and system‑level issues in the field, including basic fabrication, soldering, cable repair, component replacement, and system checkout.
• Support field escalations by partnering with triage, engineering, software, operations, and product teams to diagnose issues, capture context, and restore systems to operation.
• Develop, improve, and maintain service procedures, installation instructions, maintenance manuals, repair sequencing, and field checkout documentation.
• Provide clear and organized feedback from field work to engineering and operations teams to improve reliability, serviceability, and deployment quality.
• Support the development of repeatable field service processes that can be executed by internal technicians, remote staff, and third‑party installation or service contractors.
• Travel to customer or field sites as required, including short‑notice support for deployments, maintenance events, escalations, and system recovery.
• Willingness to travel to customer sites is expected.

What we are looking for

• Bachelor’s degree or equivalent field experience in mechanical engineering or a related field.
• 2+ years of field engineering or maintenance experience.
• Practical experience troubleshooting and repairing complex electromechanical systems.
• Ability to read and interpret mechanical drawings, electrical schematics, wiring diagrams, service procedures, and system documentation.
• Strong hands‑on skills, including use of standard tools, basic fabrication, cable repair, component replacement, and system testing.
• Clear communication skills, with the ability to document field issues, explain repair steps, and coordinate with remote engineering and operations teams.
• Ability to lift up to 60 pounds and work on your feet for extended periods in field, customer, or production environments.
• Hands‑on experience with manufacturing and/or electronics soldering.
• Basic experience in a CAD tool (Solidworks preferred).

What else you need to know

Our work environment is fast‑paced and dynamic, fostering a culture of creativity, collaboration, and fulfilling work. We believe that a stimulating and enjoyable workplace is key to driving innovation and achieving excellence. At Lab37 Robotics, every team member plays a vital role in shaping the future of food production, and we are committed to supporting our employees' growth and success.

Join us at Lab37 Robotics and be a part of a forward‑thinking company that's transforming the way the world approaches food production.

The base salary range for this role is $60,000 - $80,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance‑based bonus.

Benefits Summary (USA Full‑Time Exempt Employees)

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company‑paid life and disability insurance (short‑term and long‑term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA).
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Discretionary vacation days.
• 8 paid holidays per year.

Benefits are subject to change at the company's discretion.

Atoms accepts applications on an ongoing basis.

Equal Employment Opportunity

As set forth in Lab37’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.

How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: alcohol or other substance use disorder (not currently using drugs illegally), autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS), blind or low vision, cancer (past or present), cardiovascular or heart disease, celiac disease, cerebral palsy, deaf or serious difficulty hearing, diabetes, disfigurement, gastrointestinal disorders, intellectual or developmental disability, mental health conditions, missing limbs or partial loss, mobility impairment, nervous system condition, neurodivergence, partial or complete paralysis, pulmonary or respiratory conditions, short stature, traumatic brain injury.