Field Service Engineer

Agilent Technologies; Virginia (MN); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll empower scientists by maintaining and optimizing sophisticated analytical systems. This role involves traveling to various customer sites, providing top-notch service and support, and ensuring minimal disruption to laboratory operations. You'll collaborate with a diverse clientele, leveraging your troubleshooting skills and technical expertise. With a strong emphasis on communication and customer satisfaction, this position offers the chance to make a real impact in the scientific community. If you're ready to take your career to the next level in a dynamic environment, this opportunity is perfect for you.

Benefits

Company Vehicle

Bonus Eligibility

Stock Options

Health Benefits

Qualifications

• 1-2 years of experience in a field service role or as an end-user of analytical equipment.
• Strong troubleshooting skills in a customer-facing environment.

Responsibilities

• Install, maintain, and repair chromatography and mass spectrometry systems.
• Diagnose product performance issues and advise on preventive maintenance.

Skills

Troubleshooting

Problem-Solving

Communication Skills

Field Service Experience

Analytical Equipment Knowledge

Education

Bachelor's Degree in Chemistry

Master's Degree in Analytical Chemistry

Tools

Chromatography Systems

Mass Spectrometry Equipment

Job description

Job Description

Agilent is committed to empowering scientists worldwide with innovative instruments, services, and expertise that drive discoveries and improve the quality of life. Join our team as a Field Service Engineer and play a key role in supporting laboratories by maintaining, troubleshooting, and optimizing Agilent's sophisticated systems and solutions.

The ideal candidate will reside within the Richmond, Virginia area and will cover a multistate territory that includes: VA, DC, and MD

Key Responsibilities:

• Install, maintain, and repair Agilent Chromatography and Mass Spectroscopy systems, including hardware, software, and networking products.

• Diagnose and resolve product performance issues to ensure minimal disruption to customer operations.

• Advise customers on preventive maintenance to enhance system performance and efficiency.

• Deliver coordinated solutions, including peripherals, communications, operating systems, and application software.

• Train customers and other field engineers on system use and standard processes.

• Maintain clear communication and provide outstanding customer service.

• Travel regularly to various customer sites and work with a diverse clientele.

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Qualifications

• Bachelor's, Master's, or equivalent degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field. Validated experience may be considered in place of a degree.

• 1-2 years proven experience in a field service role or as an end-user of analytical equipment.

• Experience in Chromatography (LC-GC); Mass Spectrometry experience is helpful.

• Strong troubleshooting and problem-solving skills in a customer-facing environment

• Strong communication skills both written and verbal

• Familiarity with Agilent solutions is a plus!

• Valid driver's license and ability to meet credentialing requirements for customer site access.

• A company vehicle will be provided for the role.

• Daily Travel within the territory. Estimated travel (40%)

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 5, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [e-mail] or contact [phone]. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support