Field Service Engineer

Bruker Daltonics; United States; On-site; USD 62,000 - 161,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Disability insurance

Employee assistance program

Paid time off

Job summary

Bruker Spatial Biology is seeking a Field Service Engineer to install, service, and repair equipment at customer sites, complying with ISO, FDA, and QA procedures. This role requires hands-on problem solving and strong customer communication.

Travel up to 50-75% is required; candidate should be able to lift 80-100 lbs and obtain visas for international travel. Bruker offers a competitive base salary, incentive programs, and a comprehensive benefits package.

Qualifications

• BS degree with 3–5 years field service experience.
• Experience in FSE instrument repair and field work.
• Familiarity with fluorescence microscopy and robotic systems.
• Experience working in a QSR certified organization.

Responsibilities

• Complete new equipment installations, preventive maintenance, and emergency repairs with proper documentation.
• Communicate with customers in person and via electronic means to instill confidence in capabilities.
• Provide feedback to internal teams to address failure points and improve system reliability.
• Support the Field Applications team to maximize equipment uptime and create a great customer experience.
• Assist with the NanoString Quality process improvement initiatives.

Skills

Troubleshooting

Communication skills

Independent worker

Team player

Bio-safety awareness

IT/networking basics

Travel-ready

Education

BS degree

Tools

Fluorescence microscopy

Robotic systems

Job description

Overview

The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Responsibilities

Essential Responsibilities:

• Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
• Assist with the NanoString Quality process improvement initiatives
• Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
• Working knowledge of all technical support activities designed to achieve a world class customer experience
• Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
• General understanding of IT and basic networking setup
• Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
• Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
• Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Qualifications

Qualifications:

• B.S. degree with 3-5 years of relevant field service experience. Ideal Candidate would have (1-5 years of experience) in FSE instrument repair and field work.
• Familiarity with fluorescence microscopy and robotic systems
• General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
• Experience working in a QSR certified organization

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between FSE I $62,000 and $85,000 / FSE II $74,000 and $105,000 / FSE III $100,000 and $161,000 provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several jobrelated factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Fulltime employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.