Field Service Engineer

AMETEK; United States; On-site; USD 70,000 - 115,000; Full time

Job summary

Zygo Corporation, headquartered in Middlefield, CT, is a global leader in optical metrology. As a Field Service Engineer based in Dallas/Ft.

Worth, you will service Zygo metrology systems, nurture customer relationships, and help shape service strategies to ensure peak performance and safety. Ideal candidates hold an engineering-associated degree, have customer-facing and sales aptitude, and are willing to travel internationally (>50%).

Qualifications

• Associates degree in mechanical or electrical engineering or equivalent education and experience.
• Strong customer service orientation and aptitude for sales.
• Willingness to travel internationally, with travel requirements exceeding 50% of the role.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites.
• Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability.
• Develop and conduct comprehensive training sessions for internal teams, distributors, and customers.
• Plan and manage installations at customer sites, including setup and integration of Zygo solutions.
• Analyze recurring issues, report quality improvement opportunities, and identify hardware/software enhancements to optimize product performance and customer satisfaction.
• Develop application solutions and draft/translate technical and training documents, on-site assistance and contribute to new technologies development.

Skills

Customer service

Sales aptitude

Travel willingness

AI tools usage

Communication

Education

Associate degree in engineering

Tools

AI tools

Job description

At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety.

As a Field Service Engineer, based in Texas, in Dallas/Ft. Worth area, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.

Key Responsibilities

• Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
• Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
• Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
• Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
• Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
• Develop application solutions, help draft and translate technical and training documents, on‑site assistance and contribute to new technologies development.

Requirements And Qualifications

• Associates degree in mechanical or electrical engineering, or equivalent education and experience
• Relevant professional experience, ideally within metrology or optics
• Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
• Willingness to travel internationally, with travel requirements exceeding 50% of the role
• Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high‑pressure situations
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs.

Compensation

• Employee Type: Salaried
• Currency: USD
• Salary Minimum: 70,000
• Salary Maximum: 115,000
• Incentive: Yes
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

We welcome your unique perspective and invite you to join us!

• Due to the nature of Zygo's programs and products, applicants must have the legal right to work in the US and additionally must be legally authorized to access export‑controlled information and source code.

For more information on AMETEK's competitive benefits,

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].