Field Service Engineer

Kids for the Future; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

Fluence Corporation is seeking a Field Service Technician to provide on-site service, startup, and installation supervision for municipal water and wastewater equipment. You will troubleshoot technical issues, perform repairs, and ensure customer satisfaction through proactive service and clear communication.

Ideal candidates have 3+ years experience in field service or a technical role, with knowledge of electrical, mechanical, and hydraulic systems, and proficiency in Excel and ERP tools.

Qualifications

• At least 3 years in a similar role or technical field.
• Experience with equipment installation and repair.
• Knowledge of electrical, mechanical, and hydraulic systems.
• Proficiency with Excel and ERP reporting.
• Willing to travel throughout the US; valid driver’s license.

Responsibilities

• Verify installation and configuration of equipment at field locations.
• Perform routine maintenance and repairs on equipment.
• Diagnose and troubleshoot technical problems.
• Document service and repair activities.
• Provide technical training and support to customers.
• Maintain inventory of parts and tools.
• Ensure safety and company policy compliance.
• Manage service schedules and priorities.
• Start up newly installed equipment and systems; adjust PLC programming.

Skills

Electrical principles

Automation systems

Troubleshooting

Customer service

Tools

Excel

ERP systems

Job description

Are you a Field Service Engineer seeking a dynamic opportunity with a publicly traded company? Are you looking to work for a global organization that positively impacts the environment? Would you like to work for a multicultural team? Look no further! As part of the Fluence team, you would play a pivotal role in the company's success.

As part of the Fluence team, you will play a key role in the company's success. At Fluence our mission is to provide innovative solutions that transcend boundaries and contribute to the global landscape of water and wastewater treatment. We take pride in our track record of delivering exceptional work, and we understand that the key to sustaining and elevating our reputation lies in our commitment to continuous improvement.

TheField Service Technician will be responsible for providing on-site service, maintenance, start up and installation supervision of equipment for our Municipal Water and Wastewater business. This role involves troubleshooting technical issues, performing repairs, and ensuring customer satisfaction through excellent service.

What you will do as a Field Service engineer:

• Verify correct installation and configuration, of equipment at various field locations.
• Perform routine maintenance and repairs on equipment.
• Diagnose and troubleshoot technical problems.
• Document all service and repair activities.
• Provide technical training and support to customers.
• Maintain inventory of parts and tools.
• Ensure compliance with safety regulations and company policies.
• Manage service schedules and prioritize tasks effectively
• Perform start up of newly installed equipment and systems. Including PLC programming adjustments and system dial in to meet contractual performance requirements.

What Core Competencies You Possess:

• Technical Knowledge: base knowledge of electrical principles and automation systems.
• Problem Solving: Ability to identify technical issues and propose effective solutions.
• Teamwork: Strong collaboration skills and openness to work cross-functionally with engineering and field teams.
• Adaptability: Willingness to travel and support on-site activities when required.
• Attention to Detail: Precision in electrical design and software implementation.
• Communication: Clear reporting and effective communication with internal teams and customers.

Who you are and what you bring to the table:

• At least 3 years' experience in a similar role or technical field, including experience with equipment installation and repair.
• Knowledge of electrical, mechanical, and hydraulic systems
• Proficiency in the use of work management software and reporting (e.g., Excel, ERP systems).
• Familiarity with field service management tools and systems and a basic understanding of the company's products or services.
• Excellent verbal and written communication and customer service skills
• Availability to travel throughout the US frequently
• Valid driver's license

Expectations to be Successful in Role:

• Demonstrates an understanding of the broader organization, strategic plan and overall direction of the company.
• Complete start up of water treatment equipment and systems while meeting customer expectations.
• Maintains a focus on the quality o f the company product offering in the field, and customer relationship.

What can you expect as a member of the Fluence team?

• Interesting, engaging, and challenging work
• The ability to make a difference
• Growth opportunities
• Engaged and motivated colleagues from around the world
• Diverse and global organization
• Approachable leadership
• A team-oriented environment
• The ability to make a meaningful impact on sustainability and the environment.
  

EEOC Statement:

Fluence Corporation is committed to hiring a diverse workforce that fosters an inclusive culture of belonging. As an equal opportunity employer, we do not discriminate on the basis of race or color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information and disability.