Field Service Engineer

Shimadzu Scientific Instruments; Kansas City (KS); On-site; USD 75,000 - 77,000; Full time

Benefits offered by this job

10 paid vacation days

8 paid personal days

8 paid scheduled holidays

3 paid floating holidays

401(k) matching

tuition assistance

health benefits

company car

Job summary

Shimadzu Scientific Instruments is seeking a Field Service Engineer I in Kansas City to provide excellent service for our analytical instrumentation. You will repair, maintain, and verify performance of assigned products, including demo equipment and customer returns.

The role demands an associate degree in Electrical Engineering and at least four years of related experience. Comprehensive benefits include paid time off, health benefits, and a performance-based incentive plan.

Qualifications

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Skills

Instrument Repair

Instrument – HPLC

Instrument – GC

Instrument – LCMS

Instrument – AA

Education

Bachelor of Chemistry

Associate of Electrical Engineering

Job description

Field Service Engineer I

Location: Kansas City, MO

Salary: $75,000 - $77,000 per year

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems. Established in 1975, we are committed to excellence in science and welcome a diverse team of professionals.

Position Summary

Shimadzu Scientific Instruments seeks a Field Service Engineer to provide exceptional service and support for our analytical instrumentation. In this role, you will repair, maintain, and verify performance of assigned products, including demo equipment and instruments returned from customers.

Job Functions

• Provide daily repair and maintenance support for assigned products.
• Conduct in‑house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Education and Qualifications

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Behaviors

• Functional Expert – Considered a thought leader on a subject.
• Detail Oriented – Capable of carrying out a given task with all necessary details.
• Innovative – Consistently introduces new ideas and demonstrates original thinking.
• Team Player – Works well as a member of a group.
• Thought Provoking – Capable of making others think deeply.

Education

• Bachelor of Chemistry (preferred).
• Associate of Electrical Engineering (required).

Skills

• Instrument Repair (required).
• Instrument – HPLC (required).
• Instrument – GC (required).
• Instrument – LCMS (required).
• Instrument – AA (required).

Compensation & Benefits

Full‑time, non‑exempt position with a comprehensive benefits package. First year includes 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays. After one year, eligible for a short‑term disability program with company covering 100 % of monthly premiums. Starting salary $75 000 to $77 000, paid semi‑monthly. Overtime and double time applicable. Variable compensation includes a 10 % incentive plan based on performance, paid semi‑annually, and a discretionary year‑end bonus. Position includes a company car with fuel card (deduction per pay), company‑paid cell phone.

Additional benefits: paid time off, sick time, tuition assistance, 401(k) matching, retirement benefits, health benefits, flexible spending/health savings accounts, pet insurance, identity‑theft and other insurance options, work‑life balance, education assistance, work flexibility, employee engagement resources.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.