Field Service Engineer

DiaSorin; Illinois; On-site; USD 75,000 - 110,000; Full time

Job summary

Luminex Corporation in Chicago is seeking a Field Service Engineer to provide on-site service, maintenance, and repair of instruments across a multi-state region. You will manage parts, tools, and documentation while delivering high customer satisfaction.

The role requires at least 1 year in field service or a related role, strong mechanical aptitude, and English fluency; travel up to 75% may be needed, including international, with a competitive rewards package.

Qualifications

• Technical school or military training in Electronics Technology or Computer Science is required.
• Biotechnical training or associate degree in engineering is a plus.
• 1+ years in Field Service, In-house Biomed, or customer-facing role.
• High mechanical aptitude and good problem solving/communication skills.
• Fluency in English and local language is required.

Responsibilities

• Maintain inventory of parts and supplies.
• Install and repair scientific instrumentation at customer locations within a multi-state region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers.
• Use the CRM system to document calls and ensure accurate history.
• Meet daily service repair needs and drive customer satisfaction.
• Comply with field service standards and company policies.

Skills

Field Service

Customer facing

Problem solving

English fluency

Teamwork

Customer relationship

Education

Technical/electronics training

Biotechnical/engineering degree (preferred)

Job description

Published on: Jul 14, 2026

Country: United States

Location: Chicago

Company: Luminex Corporation

Job Category: After Market Service

Employment type: Regular Full Time

Job Scope

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Key Duties and Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting daily service repair needs and driving customer satisfaction through service excellence
• Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory
• Compliance of field service technical standards is required
• Meeting departmental expectations regarding the following:
  • Response time
  • PM completion Rates
  • Service callbacks
  • Customer Satisfaction Survey Results
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
• Other duties as assigned.

Education, Experience, and Qualifications

• Technical school or military technical training equivalent in Electronics Technology or Computer Science required
• Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
• 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
• High mechanical aptitude and good problem solving/communication skills (High proficiency)
• Fluency in English as well as local language of the residential country is required (High proficiency)
• Knowledge of electronic measuring equipment (Low proficiency)
• Ability to work with a team (Medium proficiency)
• Customer relationship skills. (Medium proficiency)

Licenses and Certifications

• Valid Passport or eligibility required required

Standard Physical Demands

• Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
• Possible exposure to mechanical, biologic and chemical hazards

Travel Requirements

• 75% Travel may be required, including international.
• Requires travel on short notice; overnight travel may be required depending on service region requirements

What we offer

The hiring range for this position is $75,000-$110,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.