FIELD SERVICE ENGINEER

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Illinois; On-site; USD 85,000 - 110,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. seeks an experienced Field Service Engineer to install, commission, and optimize advanced CNC machinery at customer facilities, ensuring peak performance and customer satisfaction.

Strong electromechanical troubleshooting and hands-on problem solving are essential. The candidate will travel approximately 70% across North America with occasional international assignments, provide remote technical support when not traveling, and document detailed reports

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering, or related field.
• Minimum 4 years' experience servicing or troubleshooting electromechanical industrial equipment.
• Hands-on experience with mechatronic systems including mechanical, electrical, electronic, pneumatic, and motion control.
• Ability to read electrical schematics, wiring diagrams, and mechanical drawings.
• Exposure to PLC programming is a plus but not required.
• Valid driver's license and driving record.

Responsibilities

• Install, commission, and optimize CNC machinery at customer facilities to ensure peak performance.
• Perform preventive maintenance, inspections, and repairs to maximize reliability.
• Travel ~70% across North America, with occasional international travel; provide remote support when not traveling.
• Diagnose and resolve complex electromechanical issues using advanced troubleshooting techniques.
• Prepare detailed technical reports to support root cause analysis and continuous product improvement.
• Collaborate with Engineering, Applications, and Customer Support to resolve challenges and improve service quality.
• Deliver hands-on operator and maintenance training and build strong customer relationships.

Skills

Electromechanical systems

CNC troubleshooting

Troubleshooting

Customer support

Driving

PLC programming (asset)

Education

Bachelor's degree in Mechanical Engineering

Electrical/Mechatronics/Automation background

Tools

PLC programming (asset)

Job description

Position Responsibilities:

• Install, commission, and optimize advanced CNC machinery at customer facilities, ensuring peak performance and customer satisfaction.
• Performpreventive maintenance, equipment inspections, and repairs to maximize machine reliability and minimize downtime.
• Travel approximately 70% throughout North America, with occasional international travel, to support installations, commissioning, preventive maintenance, and service projects. When not traveling, provide remote technical support.
• Diagnose and resolve complex mechanical, electrical, pneumatic, and control system issues using advanced troubleshooting techniques.
• Prepare detailed technical reports and documentation to support headquarters engineering teams with root cause analysis, complex troubleshooting, and continuous product improvement.
• Demonstrate theflexibility to follow established standard operating procedures while also applying critical thinking and innovative problem-solving when situations require non-standard approaches.
• Collaborate with Engineering, Applications, and Customer Support teams to resolve technical challenges and continuously improve service quality.
• Build strong customer relationships by providing responsive, professional, and solution-oriented technical support.
• Deliver hands-on operator and maintenance training, empowering customers to maximize the performance and longevity of their equipment.
• Represent the company at industry trade shows, exhibitions, and customer demonstrations as a technical expert and trusted resource.
• The ideal candidate is an independent problem solver who enjoys diagnosing complex electromechanical systems, interacting directly with customers, and delivering exceptional technical service in a fast-paced manufacturing environment.

Requisiti

Required Qualifications:

• Bachelor's degree in Mechanical Engineering,Electrical Engineering, Mechatronics, Automation Engineering, or a related technical field, or an equivalent combination of education and hands-on industry experience.
• Minimum of 4 yearsof experience servicing, maintaining, or troubleshooting electromechanical equipment in an industrial manufacturing environment.
• Hands-on experience with integrated mechatronic systems, including mechanical, electrical, electronic, pneumatic, and motion control technologies, with the ability to troubleshoot, diagnose, and repair complex CNC machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Exposure to PLC programming or basic programming concepts (such as C++) is considered an asset but is not required.
• Possess a valid driver's license and driving record that meets company vehicle insurance requirements.
• Spanish language proficiency is a plus and will support communication with a broader customer base but is not required.